Nayah Gutierrez
Whittier,AK
Summary
Dynamic professional with a proven track record at Delta Zeta Sorority, enhancing social media engagement and optimizing marketing strategies. Skilled in content creation and team leadership, I excel in driving performance improvements and fostering a culture of continuous learning and collaboration. Expert in time management and staff development, achieving significant results in customer satisfaction and team performance.
Overview
3
3
years of professional experience
Work History
Assistant Historian
Delta Zeta Sorority
02.2024 - Current
- Assisted in creating written, video, and image content for marketing channels.
- Participated in brainstorming sessions, contributing fresh ideas that led to innovative marketing initiatives.
- Conducted market research to identify target audiences and optimize marketing efforts.
- Enhanced social media engagement through regular posting and audience interaction.
- Facilitated collection and analysis of customer feedback to guide improvements in marketing strategies.
- Analyzed campaign performance data to identify areas for improvement and optimize future efforts.
- Boosted social media engagement by crafting and scheduling posts on various platforms.
Manager
Crumbl Cookies
04.2021 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Education
Associate of Arts - Sociology
California State University - Long Beach
Long Beach, CA05.2026
Skills
- Time Management
- Team Leadership
- Staff Training and Development
- Social Media Marketing
- Content Creation
- Event Planning
- Verbal and written communication
- Performance Management
Languages
Spanish
Native or Bilingual
Timeline
Assistant Historian
Delta Zeta Sorority
02.2024 - Current
Manager
Crumbl Cookies
04.2021 - Current
Associate of Arts - Sociology
California State University - Long Beach
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