Noemi Ayala Gutierrez
Phoenix,AZ
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Devoted to giving every customer a positive and memorable experience. Solid team player with upbeat, positive attitude and proven skill in providing customer satisfaction. Motivated to contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Maximus Federal
Phoenix , Arizona
2022.10 - 2023.07
- Resolved customer complaints promptly and efficiently.
- Maintained a high level of professionalism when dealing with difficult customers.
- Developed positive relationships with customers through friendly interactions.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Provided exceptional customer service to ensure customer satisfaction.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered customer inquiries and provided accurate information regarding products and services.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Used approved scripts to de-escalate angry customers during telephone interactions.
Education
Some College (No Degree) -
Arizona State University
Tempe, AZSkills
- Courteous demeanor
- Research
- Conflict Resolution
- Customer Service
- High-energy attitude
- Typing proficiency
- Active Listening
- Product Knowledge
- Complaint resolution
- Dependable and Responsible
- Critical Thinking
Timeline
Customer Service Representative
Maximus Federal
2022.10 - 2023.07
Some College (No Degree) -
Arizona State University
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