NAYALIE ANTOINE
Queens,USA
Summary
To secure a receptionist/translator position where I can apply my strong communication skills, language fluency, and attention to confidentiality to support daily operations and provide exceptional service. Known for being highly adaptable and dependable, I bring a proven ability to handle sensitive information with discretion and help organizations meet their goals efficiently.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sterilize processing tech
Jamaica Hospital
05.2023 - Current
- Clean and Decontaminate hospital tools/ case carts
- Prepare and pack hospital tools
- Distribute equipment to clinics with amazing customer service skills
- Able to identify and prioritize loaners and priority trays
- Utilize infection control during all phases
- Clean endoscopes manually or with scope buddy/ OER machine
- Clean and pack adult, pediatric and neonatal code carts
- Set up case carts for upcoming cases
- Excellent at using Censitrac and Epic
- Mastered wrapping and peel pouching
- Able to run washers, steam and gas sterilizers smoothly
- Perfected packing loads, reading BI indicator, resulting and documenting all sterilization loads
- Able to excel at trauma 1 hospital
Receptionist/ interpreter
Queens Dental
06.2022 - 04.2023
- Greeted and assisted visitors, clients, and vendors, providing exceptional customer service and creating a welcoming atmosphere.
- Answered and routed incoming calls on a multi-line telephone system, ensuring prompt and professional handling.
- Provided accurate and confidential interpretation services (simultaneous, consecutive, sight translation) between English and [Your Language(s)] for appointments, meetings, and interactions.
- Translated written documents, correspondence, forms, and other materials with careful attention to context, meaning, and cultural nuances.
- Maintained organized filing systems and confidential records, both physical and digital.
- Utilized strong technical skills in Microsoft Office Suite (Word, Excel, Outlook) and relevant scheduling or client management software.
Receptionist
Villa Russo
08.2021 - 05.2022
- Was able to warm up and make customers feel comfortable.
- Delivering exceptional customer service assistance.
- Answering and fielding calls correctly.
- Addressing visitors questions and needs.
- Providing overall welcoming environment.
Restaurant server
Bowlero
06.2020 - 07.2021
- Boosted sales
- Bartending training
- Increase overall customer satisfaction.
- Increase net sales
- Sell the restaurant's food and drinks.
- Run my food and my co-workers food.
- Provide excellent customer service and engage with customers.
Education
LaGuardia community college
07.2025
high school diploma -
Springfield
01.2020
Skills
- Trilingual (English, Creole, French)
- Computer skills
- POS systems
- Cash register
- Microsoft PowerPoint
- Microsoft Word
- Microsoft Excel
- Microsoft Publisher
- Cash handling
- Aloha
- Micros
- Revel
- Customer Service
- Processing Orders
- Secretarial skills
- Relationship building
- Professional demeanor
- Observation skills
- Management skills
- Technical troubleshooting
- Bilingual interpretation
- Sterilization techniques
Certification
- OSHA
- Bartending
- Sterile Processing
- BLS
Timeline
Sterilize processing tech
Jamaica Hospital
05.2023 - Current
Receptionist/ interpreter
Queens Dental
06.2022 - 04.2023
Receptionist
Villa Russo
08.2021 - 05.2022
Restaurant server
Bowlero
06.2020 - 07.2021
LaGuardia community college
high school diploma -
Springfield