Vicky Samora Moreau
Orlando,FL
Summary
. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Certified Nursing Assistant
Orlando Regional Medical Center
11.2021 - Current
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted a safe and clean environment by maintaining strict adherence to infection control protocols and sanitation standards.
- Skillfully operated medical equipment, such as glucose monitors and blood pressure cuffs, ensuring accurate data collection for informed decision-making by healthcare providers.
Certified Nursing Assistant
AdventHealth
02.2020 - 06.2021
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Documented care actions by completing records and logs in medical software system.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
Cast Member
Walt Disney World Resort
07.2017 - 01.2020
- Collaborated with fellow cast members to ensure seamless operations and consistent guest satisfaction.
- Assisted in creating memorable experiences for guests through interactive entertainment and engaging activities.
- Supported the implementation of new park initiatives by adapting to change and offering constructive feedback during planning stages.
Education
Associate In Occupational Therapy -
Adventist University of Health Sciences
Orlando, FL03.2021
Certified Rehab Technician - Rehabilitation Aide
Loma Linda University
Ash Hill, CA09.2014
Skills
- Customer Relations
- Excellent written and oral communication
- Complaint Handling
- Problem solving abilitie
- Trilingual (English, Creole, French)
Timeline
Certified Nursing Assistant
Orlando Regional Medical Center
11.2021 - Current
Certified Nursing Assistant
AdventHealth
02.2020 - 06.2021
Cast Member
Walt Disney World Resort
07.2017 - 01.2020
Associate In Occupational Therapy -
Adventist University of Health Sciences
Certified Rehab Technician - Rehabilitation Aide
Loma Linda University
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