Nayan Arellano
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Organized and dependable.
Overview
5
5
years of professional experience
Work History
Customer Service Associate
Walmart
05.2019 - 02.2021
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Maintained clean sales floor and straightened and faced merchandise.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Sales Associate
TJ Maxx Company
02.2021 - 11.2023
- Used POS system to process sales, returns, online orders and gift card activations.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
Receptionist
Cushman & Wakefield
02.2023 - 08.2024
- Answered central telephone system and directed calls accordingly.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
Education
High School Diploma -
North Hollywood High School
06.2017
Skills
- Merchandising Knowledge
- Communication skills
- Customer Service
- Organizational skills
- Problem-solving skills
- Multi-tasking strength
- Adapt to diverse groups
- Bilingual (Fluent in Spanish and English)
- Sales expertise
- Computer/Typing skills
- Cash Handling
Timeline
Receptionist
Cushman & Wakefield
02.2023 - 08.2024
Sales Associate
TJ Maxx Company
02.2021 - 11.2023
Customer Service Associate
Walmart
05.2019 - 02.2021
High School Diploma -
North Hollywood High School
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