Nayana Giri Upreti
Columbus,OH
Summary
Dedicated and experienced IT support specialist proficient in diagnosing and solving network issues efficiently with a strong background in network administration, hardware, and software technologies. Skilful in providing exceptional customer service and communication technical concepts effectively to non-technical users.
Overview
6
6
years of professional experience
Work History
IT Support Specialist
Orion IT
Denver, CO
03.2021 - Current
- Provided technical support to clients via phone, email, and remote access.
- Created user accounts and configured settings in Active Directory.
- Installed software applications as requested by customers.
- Diagnosed system malfunctions and provided troubleshooting assistance.
- Resolved network connectivity issues with routers and switches.
- Implemented security measures to protect data from unauthorized access.
- Assisted colleagues with complex IT problems or inquiries.
- Identified problems in printers, scanners and networking hardware, applying required fixes or escalating issues.
Jr. IT Support Specialist
Delta Global IT
07.2018 - 02.2021
- Provided remote support for Windows 10 and 11 laptops and desktops, ensuring smoother operation.
- Responded promptly to clients' inquiries via telephone and email.
- Thoroughly document update requests and maintained asset assignments and directories.
- Installed and configured Windows OS, Microsoft Office suites, and internet browsers cohering to company policy.
- Offered basic network connectivity support and hardware maintenance for Lenovo, Dell, and HP devices.
- Assisted end-users remotely using TeamViewers and Teams.
- Assist with the setup and maintenance of desktop computers.
- Resolve issues related to operating systems and applications.
Education
High School Diploma -
Concord High School
Concord, NH06-2012
Skills
- Exchange and File Server
- Backup Solutions
- Hardware Technology
- Database Deployment
- Active Directory
- Network Operating System
- Customer Service and Process
- Deployment Services
- Information Systems Administration
- Network Infrastructures
Languages
Nepali
Professional
Hindi
Professional
Timeline
IT Support Specialist
Orion IT
03.2021 - Current
Jr. IT Support Specialist
Delta Global IT
07.2018 - 02.2021
High School Diploma -
Concord High School
Similar Profiles
Tanusree MarakTanusree Marak
IT Support Specialist at Orion ITIT Support Specialist at Orion IT
NITESH OLINITESH OLI
IT Support Specialist at Orion ITIT Support Specialist at Orion IT
SAGUNA KARKISAGUNA KARKI
IT Helpdesk Specialist at Orion ITIT Helpdesk Specialist at Orion IT
Thomas WaglerThomas Wagler
Senior Quality Engineer at Abbott - NutritionSenior Quality Engineer at Abbott - Nutrition
Hunter KelloggHunter Kellogg
Lab Technician at Wexner Medical Center, The Ohio State UniversityLab Technician at Wexner Medical Center, The Ohio State University