Sandesh Pradhan
Fort Worth,Texas
Summary
Enthusiastic and driven individuals with a background in offering technical support to both customers and colleagues. I have a strong knowledge of network infrastructure, software, and hardware. My proven ability lies in working independently and collaboratively within a team, dedicated to ensuring customer satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
IT Support Specialist
Aldridge
Fort Worth, TX
08.2024 - Current
- Familiar with Remote software and VPN.
- Updated and monitored network systems daily in different environments.
- Utilize Active Directory, Exchange server, Exchange online, SharePoint, OneDrive, Intune Management, Fileserver, Mac, and Routers.
- Maintain and repair onsite equipment such as printers, scanners, and computers.
- Maintain with daily Utilization goals and highest ticket closer.
- Did onboarding and offboarding for Law-firm, School, Hospitals, and Nursing homes.
- Worked with Adobe Acrobat, Nitro, QuickBooks, Nerdio, G-suit, and Phone systems.
- Worked with dell support to renew computers and old equipment.
- Helped client with using copilot and other AI tools.
- Familiar with PowerShell to disabled users, reset password, create user, and connect to exchange online.
- Provided PC imaging.
- Provided technical support for hardware and software issues, ensuring timely resolution for end-users.
Help Desk Support Technician
Velonex Technologies
San Antonio, TX
04.2024 - 08.2024
- End User support on-site.
- Managing clients’ IT infrastructure including VMware infrastructure, Switches, Storage devices, Routers, Firewalls, Servers, Workstations, and mobile devices.
- Worked with Microsoft 365, Microsoft desktop and server systems, MS Exchange, Active Directory, IIS, and Terminal servers.
- Familiar with using Connect-Wise, Automate, IT boost, Automate.
- Familiar with setting up VMware Virtual infrastructure and Hyper-V.
- Diagnosed and troubleshot network connectivity problems, enhancing user productivity.
Remote IT Support Specialist
Orion IT
Denver, CO
07.2021 - 04.2024
- Helping users with their daily IT needs, like setting up computers and managing user accounts. This includes creating, changing, or removing user accounts and their email addresses, as well as their access to Teams.
- Assisted HR with getting new employees set up and making sure accounts are de-activated when someone leaves the company.
- Worked with basic management tasks in Office 365, including managing Exchange online, OneDrive, and Teams.
- Proficient in Linux (workstation and server) deployment, utilizing commands for system management, and configuring DNS and web servers.
- Helped users with problems related to the network, internet, and VPN connections.
- Familiar with using an online ticketing system, currently using Service Now ticketing system.
- Helped users troubleshoot outlook related issues like Owa not working, outlook disconnected, archiving and mail flow issues.
- Assisted users with VDI\Thin client pc for configuration and troubleshooting.
- Helped with migration of user and database from on-Prem to cloud using PowerShell command.
Education
two-year degree - Information Technology (IT)
SUNY Onondaga Community College
Syracuse, NY05-2021
High School Diploma -
Henninger High School
Syracuse, NY06-2019
Skills
- Ability to manage Active Directory, Exchange Server, Exchange online, PowerShell, File Server, and Network drives
- Experience in Networking, Azure, and Microsoft 365
- Experience in managing Windows PCs, MAC OS, Printers and Print Servers
- Experience in managing DHCP, TCP/IP, DNS, VPN, VoIP, VLAN, Intune and Firewall rules
- Ability to work under pressure and manage large volume calls
- Excellence in managing Arista, Cisco and SonicWall routers
- Experience in PC Imaging, BSOD and Upgrade
- Consistently recognized for clear communication with both technical and non-technical users Acknowledged strong problem-solving abilities
- Hands-on experience with TrendMicro, Datto, Dell servers and storage, Symantec Backup Exec and Enterprise Vault, Veeam, CrashPlan, Google Workspace, and Apple products
- Experience in managing PC using Intune autopilot
- Experience managing Microsoft Teams, Phone and Meetings (Webinar/Townhall/Live Events)
- Experience using an online ticketing system Service Now and Connect-Wise
- Knowledge of working for an MSP with remote monitoring and management tools
Certification
- CompTIA Network+ Certified
- Microsoft Azure Fundamentals
- Microsoft 365 Fundamentals
- CompTIA A+ Certified
Timeline
IT Support Specialist
Aldridge
08.2024 - Current
Help Desk Support Technician
Velonex Technologies
04.2024 - 08.2024
Remote IT Support Specialist
Orion IT
07.2021 - 04.2024
two-year degree - Information Technology (IT)
SUNY Onondaga Community College
High School Diploma -
Henninger High School