Nayanda Louijuste
Lake Worth ,FL
Summary
Accomplished professional offering great communication and customer service skills. Reliable and dedicated when working alone or as part of team.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
9
9
years of professional experience
Work History
Collection Specialist
PHH Mortgage Services
West Palm Beach, Florida
06.2024 - 09.2024
- Verified accuracy of account information and updated records accordingly.
- Reconciled discrepancies between customers' accounts and statements of account.
- Researched complex billing issues and provided solutions to resolve disputes.
- Maintained detailed documentation regarding collection activities, customer conversations, and payment arrangements.
- Provided timely feedback on collection efforts to management.
- Analyzed customer financial information and determined appropriate payment plans.
- Identified delinquent accounts and contacted debtors to negotiate payment terms.
- Identified opportunities for process improvement through analysis of existing systems and procedures.
- Assessed customer financial situations to identify hardship cases that required special consideration or alternative repayment options.
- Advised customers on methods of avoiding future delinquencies through budgeting techniques.
- Monitored customer accounts for changes in payment patterns that could indicate fraud or other suspicious activity.
- Ensured all collection activities complied with applicable laws and regulations.
- Explained the consequences of non-payment in a professional manner.
- Maintained detailed records of all collection activity in accordance with company policies and procedures.
- Developed strategies for collecting overdue payments while preserving customer relationships.
- Attended meetings with internal staff members to discuss best practices for collections processes.
- Initiated legal proceedings against delinquent customers when necessary.
- Reviewed accounts for past due balances and contacted customers to arrange payment plans or collect payments.
- Assisted in the development of new policies and procedures related to collections activities.
- Provided timely and detailed updates on collections activity to management.
Lifestyle Consultant
Massage Heights
Delray Beach, Florida
05.2024 - 08.2024
- Researched available resources within the community for additional support services.
- Offered support and encouragement throughout the process of achieving lifestyle goals.
- Supported individuals through difficult times by providing emotional counseling services.
- Performed follow up calls to confirm scheduled appointments.
- Managed a high volume of emails related to appointment scheduling requests.
- Greeted patients upon arrival and provided them with necessary paperwork.
- Resolved customer complaints in a professional manner.
Commission Sales Representative
Infinity Sales Group, LLC
Boca Raton, FL
07.2020 - 12.2023
- Took inbound calls and made sales for internet services
- Identified and pursued opportunities for cross-selling and upselling
- Developed and maintained strong relationships with clients
- Built and maintained relationships with new and existing customers
- Consistently met or exceeded monthly sales targets
- Create and deliver persuasive sales presentations to potential clients to showcase the benefits of our products and services.
Customer Service Representative
Teleperformance
Boca Raton, FL
01.2019 - 11.2019
- Provide exceptional customer service to ensure customer satisfaction and loyalty, resulting in increased sales and repeat business
- Resolve customer complaints and ensure customer satisfaction
- Timely and accurately update customer information and interactions in the CRM system to ensure data integrity and facilitate effective communication with customers
- Identify customer needs and recommend appropriate products or services to meet those needs, resulting in increased sales and revenue for the company.
Representative
Med connect USA
West Palm Beach, FL
01.2016 - 11.2018
- Provide exceptional customer service by promptly and effectively addressing customer inquiries and concerns
- Implement customer feedback to improve sales strategies and enhance customer satisfaction
- Establish and maintain strong relationships with clients by regularly following up with them and providing ongoing support and assistance
- Collaborate with team members to develop and implement innovative customer service solutions that improve overall customer satisfaction.
Recruiter
Oxygen Development
Palm Springs, FL
06.2017 - 09.2018
- Sourced candidates online and updated job ads
- Conducted background checks
- Evaluated and referred candidates for open positions through various sourcing methods
- Developing and implementing recruitment strategies to attract top talent in the market by utilizing social media platforms, industry events, and networking opportunities
- Initiate and maintain relationships with universities, colleges, and other educational institutions to attract recent graduates and entry-level candidates for open positions
- Collaborate with hiring managers to identify staffing needs and develop recruitment strategies.
Home Health Aide (HHA)
BrightStar Care
Greenacres, FL
04.2018 - 08.2018
- Assist with basic housekeeping tasks such as cleaning, laundry, and meal preparation, in addition to providing personal care services to clients
- Assist patient with daily activities such as bathing, grooming, and medication reminders to ensure their comfort and well-being
- Assist clients with mobility and exercises as prescribed by healthcare professionals to improve their overall physical health
- Provide emotional support and companionship to clients, fostering a positive and uplifting environment.
Machine Operator/Assembler
GL Staffing Services, Inc.
Palm Springs, FL
01.2016 - 07.2017
- Assembled products and operated machinery as a Machine Operator/Assembler at GL Staffing Services, Inc
- Monitor and adjust machines during operation to ensure quality production and minimize downtime
- Identify opportunities for process improvement and suggest changes to increase efficiency and productivity as a Machine Operator/Assembler at GL Staffing Services, Inc
- Ensure the proper disposal of waste materials in compliance with environmental regulations and company policies.
Education
Associate of Arts
Palm Beach State College
Lake Worth, FL12-2023
Skills
- Debt collector
- Clear communication
- Multitasking
- Teamwork
- Accountability
- Client Relations
- Negotiation
- Credit analysis
- Document Review
- Loss Mitigation
- Payment Processing
- Problem Resolution
- Report Preparation
- Legal Documentation
- Microsoft Office
- Stress Tolerance
- Customer Consultation
- Regulatory Compliance
- Patience and Persistence
- Correspondence Writing
- Financial Documentation
- Customer Relationship Management
- Automated Account Review
- Investigative research
- Management Support
- Conflict Resolution
- Training and Teaching
- Adaptability
- Terms Review and Enforcement
- Customer service
- Active listening
Timeline
Collection Specialist
PHH Mortgage Services
06.2024 - 09.2024
Lifestyle Consultant
Massage Heights
05.2024 - 08.2024
Commission Sales Representative
Infinity Sales Group, LLC
07.2020 - 12.2023
Customer Service Representative
Teleperformance
01.2019 - 11.2019
Home Health Aide (HHA)
BrightStar Care
04.2018 - 08.2018
Recruiter
Oxygen Development
06.2017 - 09.2018
Representative
Med connect USA
01.2016 - 11.2018
Machine Operator/Assembler
GL Staffing Services, Inc.
01.2016 - 07.2017
Associate of Arts
Palm Beach State College