Nayankumar Patel
Warrington,PA
Summary
Encouraging manager and analytical problem-solver with 14 years of talent for team building, leading, and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to impact company success positively. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Manager of Business Analytics & Intelligence
Verizon
02.2021 - Current
- Leadership and Collaboration: Guide data models and next-gen tools to the PMO, FP&A, Migration, Network Assurance, and Operation teams collaborating with network departments to maintain system and tool synergy.
- Feedback and Coaching Improvement: Offer constructive feedback to leadership to enhance coaching and increase process and procedure knowledge, aiming for customer success.
- Project Management and Achievements: Managed and executed various projects, including FiOS OFS & Migration, spotlighted in a 2022 meeting, and led & developed a DSL-FWA revenue increase prototype involving Wireline and Wireless.
- Analytical Support: Deliver analytics, machine learning, and overview numbers to support engineering, financial planning, and decision-making processes.
- Efficiency and Savings: Transformed models to increase efficiency by 99% and achieve close to $M in savings.
- Strategic Engagement: Lead engagements with key business stakeholders in developing innovative solutions for business strategies and opportunities.
- Model Control: Took charge of sophisticated models that support significant engineering initiatives, such as the NT Prep, NT Infinity, and DSL-FWA Models.
- Uniformity and User Experience: Maintain consistency in the toolkit and user experience created by the Engineering Analytics team.
- Data Analysis and Visualization: Perform cross-disciplinary analysis, including traditional, spatial, and network data, to solve complex business problems, program reporting, and advanced visualization.
- Technical Expertise: Proficient in various tools and technologies such as Python, Jira, Tableau,ElasticSearch, Alteryx, SQL, and heavy ETL using compass dashboard, and experienced with GCS,NDL, PDS, NAR, and WFM.
PMTS - Ntwk Infra Plng
Verizon
02.2020 - 02.2021
- Spearheaded team in utilizing various data tools and methodologies
- Engineered, automated, and optimized complex Python/SQL/Asterisk queries, enhancing data performance analysis for Robocalling and Automation Tools
- Deepened expertise in Verizon's data/call flow structure across wireline and wireless Networks
- Maximized data analytics and reporting via warehouse/NDL/MARS systems, consistently enhancing methodology and identifying potential improvements
- Actively participated in cross-functional teams and collaborated with FCC/ USTelecom to tackle critical business challenges and develop innovative solutions.
MTS - IV Cslt-Ntwk Infra Plng
Verizon
10.2016 - 02.2020
- Pioneered innovative solutions from ideation to deployment, transforming preliminary research into sustainable, production-grade tools for long-term strategic growth.
- SPAM Alert: Directed the categorization, analysis, and automation of impactful graphical presentation portal, highlighting effectiveness of Verizon's robocalling prevention measures via Spam Alert solution.
- Auto Traceback Tools: Enhanced accuracy and response time by creating automated processes for bad actor traceback, effectively integrating network data from diverse sources to identify and track malicious activities. Facilitated industry collaborations via API integrations with US Telecom, demonstrating Verizon's industry leadership in automated traceback efforts.
Sr. Data Engineer | Core Network Services
Verizon
10.2015 - 10.2016
- Collaborated with network architects to design and implement functional company networks
- Installation and configured networking hardware
- Created and implemented network security measures
- Managed and mentored junior Network Engineering staff
- Conducted regular network performance tests
- Delegated networking maintenance tasks to junior staff
- Designed network status reports and HLDs
- Tested, Designed, and Implemented network flow diagrams
- Created automation scripts and Alteryx Workflows to create auto logs from servers.
Sr. System Software Engineer
Verizon
06.2014 - 09.2015
- Spearheaded comprehensive testing cycles for VoLTE and VoWiFi functionality on assigned OEM devices, involving debugging, ALM and NRB ticket management, and collaborating closely with VZW, OEM, and vendors to ensure alignment with deployment timelines.
- Orchestrated regular meetings for product launches, code review analysis, and devised reference documents for emerging technologies.
- Demonstrated extensive knowledge of VoLTE features, network protocols, and modem protocols, and utilized tools like Iris View, QXDM, QCAT, XCAP, XCAL, PCAP, and Wireshark to facilitate testing and troubleshooting procedures.
Technical Lead RF HW Consultant
Microsoft
07.2012 - 06.2014
- Led the R&D team to manage emerging issues, new loads, and test cases in coordination with OEM, while attending daily meetings with vendors to update them on code changes and project requirements.
- Developed and presented comprehensive code reporting and a strategic one-year roadmap to executives, conducting hands-on quality checks, tests, and optimization for various devices and networks, such as Spirant 8100, Anite 9000, Azimuth Fader, and Aero Flex.
- Played a pivotal role in executing test plans for Verizon and AT&T, specializing in VoLTE Capable UE Testing, RF environment checks, transmitter, and receiver test measurement, and automated script and hardware setup for simulator network optimization.
RAN Validation & QoA RF Test Engineer
T-Mobile
10.2011 - 06.2012
- Devised test procedures and algorithms to monitor network activities and key performance indicators, enhancing business decision-making. Led the design and testing of Undefined Mobile Access (UMA) technology, including Mobile VoIP and legacy devices, and managed the configuration and debugging of UMA devices with IP Access Point and UMA Network Controller.
- Orchestrated lab network coordination and the first field application of MME/S4-SGSN nodes. Conducted validation testing for interface, messaging, and protocol layers across Nokia and Ericsson RNC with legacy UMA devices, executing new feature test cases, replicating scenarios, and contributing to regular test regression cycles of Huawei RAN equipment.
Device Test Engineer
AT&T
05.2011 - 10.2011
- Performed extensive pre-launch testing on upcoming devices, including data throughput, call functionality, connectivity, and handover processes using Metrico Wireless Datum Software and various HSPA CAT settings.
- Conducted FOTA and CQI tests in production and factory settings, executed reality testing in the AT&T Lab, and provided critical feedback and approval for defective devices.
- Developed SPE Standard 16411 and 10776 documentation, contributing to establishing industry standards and procedures.
Associate RF Engineer – DAS Engineer
Solutelia, LLC
02.2011 - 05.2011
- Performed extensive pre-launch testing on upcoming devices, including data throughput, call functionality, connectivity, and handover processes using Metrico Wireless Datum Software and various HSPA CAT settings.
- Conducted FOTA and CQI tests in production and factory settings, executed reality testing in the AT&T Lab, and provided critical feedback and approval for defective devices.
- Developed SPE Standard 16411 and 10776 documentation, contributing to establishing industry standards and procedures.
Associate RF engineer - Drive Test
Further Enterprise Solutions, FES
07.2010 - 01.2011
- Skilled RF Drive Tester with experience executing field tests making 500 calls per drive, and gathering and analyzing network data to optimize signal quality and ensure optimal performance.
- Proficient in troubleshooting, diagnosing, and improving cellular network issues.
- Experienced in RF Drive Testing and network optimization, using tools such as Actix, TEMS, Nemo, and MapInfo. Demonstrated expertise in data collection, analysis, and generating detailed reports to enhance network performance.
Education
MBA - Business Management
NYU Stern School of Business
New York, NY07.2023
Master of Science - EE, Electronics and Communications Engineering
University of Bridgeport
Bridgeport, CT05.2011
Bachelor of Science - Electronics and Tele Communication, Tele Communication
Gujarat University
INDIA07.2009
Skills
- Performance Monitoring and Evaluation
- P&L Administration
- Directing Team Members
- Process Development and Streamlining
- Program Optimization
- Performance Analysis
- Resource Allocation
- Network Intelligence
- Strategize Business Plans
- Business Management and Development
- Executive-Level Presentations
- Financial Modelling
- Analytics and Metrics
Accomplishments
- 2019-09 Innovation Spotlight Award @ Verizon
- 2018-10 Quality Process Improvement Spotlight Award @ Verizon
- 2021-06 Thank You Spotlight Award @ Verizon
Certification
Certified Professional Food Manager, 2072287
Languages
English
Full Professional
Hindi
Native or Bilingual
Gujarati
Native or Bilingual
Accomplishments
Patent Granted on Feb 14, 2022
- Patent # 20200456
- Country: United States
- Description: Ringless Voicemail Attempt Detection
- Issued By: Verizon
Timeline
Manager of Business Analytics & Intelligence
Verizon
02.2021 - Current
PMTS - Ntwk Infra Plng
Verizon
02.2020 - 02.2021
MTS - IV Cslt-Ntwk Infra Plng
Verizon
10.2016 - 02.2020
Sr. Data Engineer | Core Network Services
Verizon
10.2015 - 10.2016
Sr. System Software Engineer
Verizon
06.2014 - 09.2015
Technical Lead RF HW Consultant
Microsoft
07.2012 - 06.2014
RAN Validation & QoA RF Test Engineer
T-Mobile
10.2011 - 06.2012
Device Test Engineer
AT&T
05.2011 - 10.2011
Associate RF Engineer – DAS Engineer
Solutelia, LLC
02.2011 - 05.2011
Associate RF engineer - Drive Test
Further Enterprise Solutions, FES
07.2010 - 01.2011
MBA - Business Management
NYU Stern School of Business
Master of Science - EE, Electronics and Communications Engineering
University of Bridgeport
Bachelor of Science - Electronics and Tele Communication, Tele Communication
Gujarat University
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