Nayanza McCaw
Duluth,GA
Summary
Offering customer-focused approach with keen interest in learning and excelling in fast-paced environment. Delivers understanding of high-end service expectations and ability to quickly pick up on best practices. Ready to use and develop excellent communication and interpersonal skills in the Bottle Server role.
Overview
3
3
years of professional experience
Work History
Customer Support Representative
Lanter Delivery Systems
10.2023 - Current
- Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
- Provided empathetic support for customers experiencing difficulties or dissatisfaction, resulting in improved loyalty.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Liaised with internal teams to resolve customer concerns, escalate issues and serve as company ambassador.
- Documented returned product details in excel inventory tracking system.
VIP Bottle Server
Lux Cafe
05.2025 - 09.2025
- Continuously monitored guest consumption levels to ensure responsible alcohol service consistent with legal requirements.
- Created memorable experiences for guests through personalized attention and genuine enthusiasm for their celebrations.
- Assisted in event planning efforts, coordinating special requests and accommodations for VIP groups.
- Contributed to increased sales by effectively upselling premium products and offering tailored recommendations.
Valet Attendant Supervisor
Brown & Company
08.2022 - 06.2025
- Attended industry conferences to stay informed on best practices and emerging trends in valet services.
- Enhanced safety measures by training staff on proper vehicle handling techniques and enforcing strict adherence to protocols.
- Increased team productivity by implementing effective performance metrics and giving constructive feedback during evaluations.
- Created an incentive program that rewarded top-performing employees based on measurable achievements.
Education
High School Diploma -
Black River High School
ST Elizabeth, Jamaica 07-2022
Skills
- Customer service excellence
- Shipping and receiving
- Complaint handling
- Customer success management
- Teamwork
- Problem-solving abilities
- Time management
- Multitasking Abilities
- Excellent communication
- Attention to detail
- Adaptability and flexibility
Timeline
VIP Bottle Server
Lux Cafe
05.2025 - 09.2025
Customer Support Representative
Lanter Delivery Systems
10.2023 - Current
Valet Attendant Supervisor
Brown & Company
08.2022 - 06.2025
High School Diploma -
Black River High School