Nayara Armengol
Tampa,FL
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Server
Guac and Cheese Mexican Grill
Tampa, FL
05.2023 - Current
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Took orders from customers accurately and in a timely manner.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Maintained records of transactions made during shift as required by law or company policy.
- Accurately recorded orders on cash register and point-of-sale system.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Conducted regular inventory checks to maintain adequate levels of necessary supplies.
Hostess Manager
Eclectico
Miami, FL
04.2022 - 03.2023
- Developed and implemented policies, procedures, and standards for the hostess team to ensure efficient restaurant operations.
- Trained new hostesses in customer service and job duties.
- Created daily schedules for the hostess staff to ensure appropriate staffing levels during peak times.
- Resolved any complaints or issues with customers quickly and professionally.
- Maintained records of reservations, cancellations, special requests, no-shows.
- Ensured that all guests received prompt, courteous attention from the hostesses.
- Monitored seating arrangements to maximize table utilization and minimize wait time.
Drink Runner
Eclectico
Miami, FL
04.2022 - 03.2023
- Checked on customers throughout their meal to ensure satisfaction.
- Rang up customer orders accurately using POS system.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Prepared alcoholic beverages according to recipes and standards set by management team.
- Demonstrated excellent time-management skills by ensuring that all tasks were completed within designated timeframe limits.
- Kept work station clean and organized at all times during shift hours according to company policies and procedures.
- Followed safety guidelines while handling hot plates or trays filled with food items.
- Adhered strictly to company policy related to alcohol consumption while on the job.
- Attended regular staff meetings and training sessions conducted by restaurant management team.
Education
High School Diploma -
Eugenio M De Hostos
Cuba07-2017
Some College (No Degree) -
Medical School
CubaSkills
- Performance Improvement
- Professional Appearance
- Positive and professional
- Exceptional customer service
- POS operation
- Reliability
- Teamwork and Collaboration
- Decision-Making
- Problem-solving aptitude
- Memory retention
- Foreign language proficiency
- Relationship Management
- Strong Work Ethic
Certification
- RBT certification
Languages
Spanish
Native/ Bilingual
English
Professional
Timeline
Server
Guac and Cheese Mexican Grill
05.2023 - Current
Hostess Manager
Eclectico
04.2022 - 03.2023
Drink Runner
Eclectico
04.2022 - 03.2023
High School Diploma -
Eugenio M De Hostos
Some College (No Degree) -
Medical School
- RBT certification
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