Ernesto Godoy
Odessa,Florida
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
20
20
years of professional experience
Work History
Office Manager
CM Star Services Inc
2021.01 - 2023.04
- Responsible for helping customers by preparing legal immigration documents and applications, such as Visa renewal, and all other immigration matters.
- Collect service payments, manage everyday accounting, balance companies business accounts, make deposits and keep it organized with QuickBooks.
- Interviewed and connected with clients directly to learn goals and explained and recommended.
- Gathered required immigration application documents and assisted with filing.
- Translated immigration documents to explain relevance to potential residents.
- Prepared accurate and complete forms in consultation with client and submitted applications to correct government entities on behalf of client.
- Translated documents into Spanish language for client and interpreted verbal communications to enable client to understand immigration process.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
CO-OWNER/Business Office Manager
Innovative Arts LLC
2017.01 - 2021.01
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Responsible for administration and bookkeeping of business
Establish appropriate marketing, customer service and sales strategies
Know exact finances at all times to make decisions and take care of profitability
Build and maintain top-level work team, in charge of hiring and replacing staff.
Senior Pharmaceutical Sales Representative
Eli Lilly And Company Of Venezuela
2009.12 - 2016.12
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
- Exceeded sales goals, increased revenue and facilitated sales.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Used consultative sales approach to understand and meet customer needs.
- Contacted customers and prospects to generate new business to achieve company growth goals.
- Identified prospect needs and developed appropriate responses along with information on suitable products and services.
The Monitoring and Evaluation Officer
Town Hall Of The Municipality Of Palavecino
2002.12 - 2009.12
- Designed surveys and other evaluation tools to collect meaningful, actionable data.
- Recommended adjustments to monitoring, measuring and analysis strategies to effectively assess progress toward program goals.
- Initiated timely project management within budget constraints for multi-faceted problems concerning executive leaders.
- Communicated outcomes of effectiveness research to outside parties.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Education
MBA - Corporate Communication,
Fermin Toro University
- Barquisimeto-Venezuela01.2016
Bachelor of Science - Political Science
Fermin Toro University
Cabudare-Venezuela01.2002
Skills
- Project Management
- Database Administration
- Banking Operations
- Policy and Procedure Modification
- Data Entry
- Inquiry Response
- Accounts Payable and Receivable
- Sales Support
- Issue Handling
- Customer Service
- Customer Service Management
- Credit and Collections
- Active Listening
- Computer Proficiency
- Multitasking Skills
Languages
Spanish
Native or Bilingual
Timeline
Office Manager
CM Star Services Inc
2021.01 - 2023.04
CO-OWNER/Business Office Manager
Innovative Arts LLC
2017.01 - 2021.01
Senior Pharmaceutical Sales Representative
Eli Lilly And Company Of Venezuela
2009.12 - 2016.12
The Monitoring and Evaluation Officer
Town Hall Of The Municipality Of Palavecino
2002.12 - 2009.12
MBA - Corporate Communication,
Fermin Toro University
Bachelor of Science - Political Science
Fermin Toro University
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