NAYA JENSEN
Kailua-Kona
Summary
Professional beverage service leader prepared for this role. Brings extensive knowledge of mixology, inventory management, and customer service. Strong focus on team collaboration, flexible with shifting needs, and reliable in delivering results. Known for creating welcoming environment and maintaining high standards of service and presentation in high volume, high standard 4/5 Star Diamond Resorts.
Overview
15
15
years of professional experience
Work History
Bartender
Northwood Hospitality-Cheeca Lodge
08.2023 - 08.2025
- Ensured smooth bar operations in a high-traffic environment by managing service delivery.
- Ordered supplies to maintain necessary inventory levels for uninterrupted service.
- Educated new bartenders on cocktail preparation and customer service protocols.
- Fostered strong relationships with guests to elevate satisfaction and loyalty.
Bartender
Opal Resorts
08.2022 - 08.2023
- Provided excellent customer service by attending to guests' needs promptly and courteously.
- Maintained a clean work area with appropriate safety standards according to health regulations.
- Resolved customer complaints in a professional manner while adhering to company policies and procedures.
- Collected and organized daily till totals and tips.
- Enforced responsible alcohol consumption among customers by ensuring that no one was over-served or served underage patrons.
Bartender
Isla Bella Beach Resort
09.2021 - 07.2022
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Delivered exceptional bar service for special events such as weddings, business conferences and society receptions.
- Completed regular bar inventories and daily requisition sheets.
- Trained new bartenders on drink preparation and upselling techniques.
Head Bartender
Marriott City Centre Downtown-Destination's Lounge
06.2021 - 09.2021
- Managed and organized inventory of bar products, encompassing alcohol, soft drinks, and supplies to maximize sales volume.
- Handled complaints and disputes from customers to promote customer satisfaction.
- Managed opening and closing operations through setup of glasses and bar equipment alongside inventory replenishment
- Facilitated outstanding customer service through timely and courteous attention to guests' needs.
Bartender
The Montage-Vista Lounge
12.2020 - 05.2021
- Measured and mixed house ingredients to prepare both custom and menu drink orders.
- Upsold customers to premium, luxury brands to increase revenue.
- Provided tailored product recommendations to customers based on preferences, food pairings, and special promotions.
- Monitored bar tabs for guests and owners to ensure accurate billing.
Assisted front of house operations in various capacities to enhance service efficiency. - Maintained cleanliness and organization of bar area and equipment.
Bartender
Water Color Beach Club
07.2020 - 12.2020
- Executed thorough opening, closing, and shift change procedures to uphold daily operational standards.
- Upsold customers from shelf to premium brands, contributing to increased sales revenue.
- Optimized bar inventory and storage to ensure sufficient stock levels of alcohol and beverages.
- Prepared mixed drinks, poured wine, beer, and created nonalcoholic frozen beverages in high-volume setting.
Bartender
MGM-National Harbor Casino
07.2018 - 12.2019
- Facilitated cash register and Point of Sale (POS) system operations for transactions, delivering precise change for cash transactions.
- Generated average revenue of $3,000 during PM shifts with peaks reaching $6,000 during special events and promotions.
- Refined bar inventory and storage practices to effectively support expected business volumes with ample availability of alcohol, soft drinks, and various supplies.
Bartender
Bobby's Piano Bar
04.2011 - 12.2016
- Offered preferred tables and other special accommodations to VIP customers.
- Engaged in small talk with patrons to build rapport and earn repeat business.
- Developed list of signature beverage items to enhance overall revenue and patron loyalty.
- Reduced inventory losses by creating new drink menu items to move older products.
Bartender
Marriott-National Pastimes Sportsbar
03.2010 - 08.2012
- Enhanced customer service by upselling premium liquors and facilitating efficient bar operations.
- Multitasked to address customer needs and service bar requirements promptly.
- Operated cash register and POS systems, ensuring accurate transactions and proper change.
- Delivered exceptional bar service for special sporting events and business conferences.
Education
Bachelor of Science - International Affairs
Florida State University
Tallahassee, FLSkills
- High-quality customer support
- Cocktail preparation expertise
- Customer Relationship management
- Critical Thinker able to maintain composure in stressful situations
- Skilled at accommodating diverse clientele
- Service-oriented mindset with ability to anticipate guests needs
- Good conversationalist with outgoing personality
- Health codes compliance, TIPS/Safe Serve certified
- Employee training, Inventory Management, POS expertise
- Hardworking, Reliable, Efficient and Consistent
- Bartending, Event management & coordination
- Customer relationship management
Additional Information
Jason Clark-Supervising Bartender, jclark9698@gmail.com, 301-651-9164
Alison St. Clair-General Manager, amstclair4@gmail.com, 540-915-9402
Jarryd Brown- Food/Beverage Director, jarrydbrown810@gmail.com, 646-872-5194
Joshua Fenwick-Government Handler, joshfenny3000@gmail.com, 240-893-2084
Timeline
Bartender
Northwood Hospitality-Cheeca Lodge
08.2023 - 08.2025
Bartender
Opal Resorts
08.2022 - 08.2023
Bartender
Isla Bella Beach Resort
09.2021 - 07.2022
Head Bartender
Marriott City Centre Downtown-Destination's Lounge
06.2021 - 09.2021
Bartender
The Montage-Vista Lounge
12.2020 - 05.2021
Bartender
Water Color Beach Club
07.2020 - 12.2020
Bartender
MGM-National Harbor Casino
07.2018 - 12.2019
Bartender
Bobby's Piano Bar
04.2011 - 12.2016
Bartender
Marriott-National Pastimes Sportsbar
03.2010 - 08.2012
Bachelor of Science - International Affairs
Florida State University
Similar Profiles
Bermide BrumerBermide Brumer
House Keeping Supervisor at Cheeca Lodge SpaHouse Keeping Supervisor at Cheeca Lodge Spa
Emircan SarıkayaEmircan Sarıkaya
Cook at Cheeca Lodge and SpaCook at Cheeca Lodge and Spa
JUDIK FERGUSONJUDIK FERGUSON
Hostess at Cheeca Lodge & SpaHostess at Cheeca Lodge & Spa
Dora RamírezDora Ramírez
PBX Hotel Operator at Outrigger Hotels HawaiiPBX Hotel Operator at Outrigger Hotels Hawaii
Benjamin DiDonnaBenjamin DiDonna
Warehouse Manager at Aloha Woods/Bella PietraWarehouse Manager at Aloha Woods/Bella Pietra