Summary
Overview
Work History
Education
Skills
Languages
Timeline
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NAYDELIN CENTENO

Relocating To Philadelphia, PA

Summary

Bilingual Spanish-speaking professional with experience in quality assurance, process auditing, data accuracy, and customer service in healthcare, hospitality, and fast-paced service industries. Skilled in auditing workflows, ensuring compliance with standards, training staff, and preparing detailed reports. Adept at using Microsoft Office tools to track metrics, analyze performance, and support operational excellence.

Overview

6
6
years of professional experience

Work History

Nursing Assistant

Valley Baptist Medical Center
11.2021 - 08.2025
  • Conduct routine quality checks on patient records to ensure accuracy, completeness, and compliance with HIPAA and organizational policies.
  • Assist in identifying process inefficiencies and report findings to supervisory staff for corrective action.
  • Maintain detailed logs and documentation to support operational audits.
  • Train new team members on workflow standards, documentation procedures, and compliance requirements.
  • Coordinate with cross-functional staff to ensure timely and accurate service delivery.

Host

Texas Roadhouse
03.2021 - 11.2021
  • Monitored service flow, seating, and wait times to maintain efficiency and service quality standards.
  • Resolved guest concerns professionally, ensuring positive customer experience outcomes.
  • Used digital scheduling systems to manage reservations and optimize guest seating capacity.
  • Communicated operational updates and floor changes to supervisors to improve daily workflow performance.

Cashier

McDonald's
07.2019 - 09.2020
  • Processed 100+ daily transactions with 100% accuracy, ensuring adherence to cash-handling policies.
  • Audited cash drawers and prepared accurate daily reconciliations for management review.
  • Provided feedback to team members to improve upselling and customer service techniques.
  • Maintained compliance with operational, safety, and quality standards.

Education

Bachelor of Arts - Business Administration

University of Maine At Presque Isle
Presque Isle, Maine

Skills


  • Quality Assurance & Compliance Auditing
  • Process Improvement Recommendations
  • Data Accuracy & Record Management
  • Staff Training & Coaching
  • Microsoft Word, Excel & Data Entry
  • Customer Service & Issue Resolution
  • Operational Efficiency Monitoring
  • Statistical Reporting & Documentation
  • Time Management & Prioritization

Languages

English - Native or Bilingual
Spanish - Native or Bilingual

Timeline

Nursing Assistant

Valley Baptist Medical Center
11.2021 - 08.2025

Host

Texas Roadhouse
03.2021 - 11.2021

Cashier

McDonald's
07.2019 - 09.2020

Bachelor of Arts - Business Administration

University of Maine At Presque Isle

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