Naydene Valladares
Kissimmee,FL
Summary
Dynamic Restaurant General Manager with extensive experience leading operations across high-volume dining environments. Focus on enhancing guest satisfaction through effective team leadership, training, and operational excellence. Proven in managing both front and back-of-house functions while fostering a culture of collaboration and accountability.
Overview
20
20
years of professional experience
Work History
Restaurant General Manager
El Mercado and Cafe Rix | Walt Disney World Resort
Orlando, FL
01.2024 - Current
- Lead daily operations across multiple Quick Service Restaurant (QSR) locations, ensuring exceptional guest experiences, operational efficiency, and adherence to company standards.
- Develop and implement training modules and onboarding programs for QSR team members to support service consistency and operational excellence.
- Train and mentor FOH leaders on opening and closing procedures, operational standards, cash handling practices, and team leadership expectations.
- Conduct interviews and participate in the hiring and selection process for Front of House (FOH) Cast Members.
- Collaborate with Heart of House (HOH) leadership teams to develop menu offerings, including pastry and dessert selections, while maintaining quality and guest satisfaction standards.
- Coordinate with external vendors to source and introduce new grab-and-go products that enhance guest offerings and drive revenue opportunities.
- Create and manage schedules for Cast Members and leadership teams while balancing labor budgets, operational needs, and business demands.
- Managed staffing requirements with temporary agencies to ensure service standards during peak periods.
- Partnered with Cash Office personnel to reconcile daily deposits and investigate discrepancies, ensuring accurate financial reporting.
- Work closely with Maintenance teams to address facility, equipment, and fixture issues, ensuring a safe and guest-ready environment.
- Designed and updated restaurant signage, promotional materials, and operational communications to enhance brand visibility and guest engagement.
- Fostered culture of accountability, teamwork, and guest satisfaction through coaching, performance management, and leadership engagement.
Restaurant Manager
Rix Sports Bar | Walt Disney World Resort
Lake Buena Vista, FL
10.2021 - 01.2024
- Managed daily Front of House operations in a high-volume sports bar environment.
- Facilitated interviewing, hiring, and onboarding of servers and bartenders to establish high-performing teams.
- Conducted daily pre-shift meetings to review menu updates, service expectations, guest experience initiatives, and operational goals.
- Collaborated with Front of House (FOH) and Heart of House (HOH) leadership teams to ensure seamless communication and successful implementation of new menu items and operational initiatives.
- Partnered with the General Manager to create and enhance training manuals, service standards, and operational procedures for Front of House positions.
- Fostered a culture of teamwork, accountability, and exceptional guest service through coaching and leadership development.
- Upheld operational excellence, safety, and hospitality standards to consistently deliver memorable guest experiences.
Assistant Food & Beverage Manager
Caribe Royale Orlando
Orlando, FL
06.2019 - 10.2021
- Lead annual holiday buffet operations and large-scale special events.
- Scheduled and oversaw 60+ associates to align staffing with occupancy levels and business demands.
- Manage food and beverage payroll processes and tip distribution.
- Developed and maintained strategic vendor relationships to support operational goals.
- Control inventory levels and uphold menu quality standards.
- Ensure compliance with food safety, sanitation, and health regulations.
- Train and onboard new associates on service standards, POS systems, and hosting responsibilities.
- Coached team members and maintained operational excellence to enhance guest satisfaction.
Food & Beverage Supervisor
Caribe Royale Orlando
Orlando, FL
05.2014 - 06.2019
- Supervised team of 20-30 members including bartenders, servers, cashiers, baristas, and hosts to maintain high service standards.
- Led daily pre-shift meetings to communicate service goals and operational updates.
- Coordinated VIP reservations and special events to enhance guest experience and promote property offerings.
- Supported service recovery efforts to resolve guest issues promptly and maintain satisfaction standards.
- Conducted monthly liquor, wine, and beer inventories.
Food Service Specialist
United States Air Force
Homestead, FL
01.2007 - 01.2015
- Supervised and led a team of four personnel while ensuring adherence to military standards and operational procedures.
- Ensured daily accountability and accurate reporting of meals served to military personnel and contractors to uphold service standards.
- Assisted in managing over $4 million in food service inventory and supplies.
- Operated large-scale food service equipment to ensure efficient meal preparation in garrison and field environments.
In-Room Dining Job Coach
Grand Bohemian Hotel Orlando
Orlando, FL
03.2014 - 09.2014
- Coordinated timely delivery of guest room dining orders and corporate meeting services, enhancing guest satisfaction.
- Collaborated with multiple departments to deliver VIP amenities and personalized guest experiences.
- Assisted restaurant teams in expediting operations during peak lunch and dinner periods, ensuring smooth service flow.
- Trained and mentored newly hired associates, fostering a knowledgeable and efficient team.
Room Service Server
Caribe Royale Orlando
Orlando, FL
08.2007 - 05.2014
- Provided personalized services for VIP guests, ensuring satisfaction and memorable experiences.
- Streamlined operations for multiple food and beverage outlets during peak periods, enhancing overall guest experience.
- Delivered guest orders throughout the resort in a timely and professional manner.
- Coordinated daily requisitions for food and supplies, supporting seamless kitchen operations.
- Follow all food safety and sanitation procedures.
Education
High School Diploma -
Poinciana High School
Kissimmee, FL05-2006
Skills
- Operational efficiency
- Labor optimization
- Cost control
- Menu development
- Food safety compliance
- Food safety
- Staffing coordination
- Training development
- Talent acquisition
- Team leadership
- Guest satisfaction
- Effective communication
Timeline
Restaurant General Manager
El Mercado and Cafe Rix | Walt Disney World Resort
01.2024 - Current
Restaurant Manager
Rix Sports Bar | Walt Disney World Resort
10.2021 - 01.2024
Assistant Food & Beverage Manager
Caribe Royale Orlando
06.2019 - 10.2021
Food & Beverage Supervisor
Caribe Royale Orlando
05.2014 - 06.2019
In-Room Dining Job Coach
Grand Bohemian Hotel Orlando
03.2014 - 09.2014
Room Service Server
Caribe Royale Orlando
08.2007 - 05.2014
Food Service Specialist
United States Air Force
01.2007 - 01.2015
High School Diploma -
Poinciana High School