Jorge Eduardo Derbez
Rowlett
Summary
Belonging to a world-class organization in which I can contribute to the achievement of institutional objectives and in turn achieve my professional performance, implementing my knowledge; Excellent negotiating, planning and program management skills focused on projects and technology.
Overview
7
7
years of professional experience
Work History
Restaurant General Manager
Polanco Fine Cuisine
Fort Worth
01.2025 - Current
- Managed daily restaurant operations and ensured efficient workflow.
- Led staff training and development initiatives, improving service quality and customer experience.
- Established inventory control systems, ensuring optimal stock levels and reducing waste.
- Coordinated with vendors for timely delivery of high-quality ingredients.
- Resolved customer complaints and ensured satisfaction during dining experiences.
- Enforced health and safety regulations in kitchen and dining areas.
- Scheduled staff shifts and monitored labor costs.
- Trained service team on suggestive selling practices, driving sales growth in beverages, appetizers, add-ons, and desserts.
- Resolved customer complaints in a professional manner.
- Monitored daily operations to ensure adherence to established policies and procedures.
- Prepared strategic and annual forecasts and budgets, analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
- Optimized profits by controlling food, beverage and labor costs by establishing portion control and quality standards.
- Managed accounts payable, accounts receivable and payroll.
- Updated computer systems with new pricing and daily food specials.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Restaurant Service Manager
Mi Cocina
Dallas
06.2022 - 01.2025
- Managed daily restaurant operations to ensure smooth service delivery.
- Trained and supervised staff, improving customer service skills and boosting satisfaction.
- Coordinated inventory management, ensuring optimal stock levels and product freshness.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Collaborated with kitchen staff to ensure timely food preparation and service.
- Scheduled staff shifts to cover peak hours effectively while controlling labor costs.
Bartender
Mi Cocina
Dallas
10.2019 - 06.2022
- Prepared and served a variety of cocktails and beverages to customers.
- Managed bar inventory, maintaining optimal stock levels of ingredients to support service demands.
- Provided exceptional customer service in a fast-paced environment.
- Trained new staff on drink preparation and customer engagement techniques, enhancing team capability and service quality.
- Maintained cleanliness and organization of the bar area during shifts.
- Collaborated with kitchen staff to ensure timely service for patrons.
- Handled cash transactions and managed the point-of-sale system efficiently.
- Assisted in developing new drink recipes, contributing to a more diverse and appealing menu.
- Performed opening and closing duties including restocking supplies.
Human Resources Coordinator
Microsoft
Santa Fe
10.2018 - 09.2019
- Supported top talent identification processes by interviewing candidates and executing all HR steps, including onboarding, orientation and benefits.
- Facilitated talent acquisition, interviewing, selection, and termination processes while ensuring alignment with project labor and budget plans.
- Tracked HR metrics, goals, and targets to inform strategic decision-making.
- Produced detailed organizational, flow chart and career path reports to facilitate smooth operations and employee progression.
- Managed effective resource allocation to adhere to service level agreements and minimize company costs.
- Enhanced leadership diversity and acumen across escalations, resolutions and change management to successfully meet all service level agreements.
- Created and monitored purchase orders to ensure timely procurement.
Education
MBA -
UNITEC
Mexico12-2019
Skills
- Operations management
- Inventory management
- Cost control
- Operational efficiency
- Restaurant analytics
- POS system
- Customer satisfaction
- Guest experience
- Staff training
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Restaurant General Manager
Polanco Fine Cuisine
01.2025 - Current
Restaurant Service Manager
Mi Cocina
06.2022 - 01.2025
Bartender
Mi Cocina
10.2019 - 06.2022
Human Resources Coordinator
Microsoft
10.2018 - 09.2019
MBA -
UNITEC