Naydiia Gary
Chicago,IL
Summary
Passionate professional with experience serving patients with diverse needs by applying behavior modification strategies such as shaping and chaining. Demonstrated understanding of data collection and recordkeeping requirements. Promoted academic, functional and social skills development within clinic, home and community environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Registered Behavior Technician
Action Behavior Centers
Glenview , Illinois
05.2024 - Current
- Led individual and group therapy supporting prescribed procedures.
- Collaborated with parents, teachers, school administrators, and other professionals to ensure successful implementation of interventions.
- Conducted Functional Behavior Assessments to identify target behaviors and develop strategies for reduction and elimination.
- Modeled appropriate social behaviors for students while providing feedback when necessary.
- Provided direct one-on-one instruction to children with autism in a variety of settings.
- Managed all payments processing, invoicing and collections tasks.
- Performed insurance verification, pre-certification and pre-authorization.
- Entered procedure codes, diagnosis codes and patient information into billing software to facilitate invoicing and account management.
- Enforced compliance with organizational policies and federal requirements regarding confidentiality.
- Responded promptly to customer inquiries related to billing matters.
- Collaborated with other team members on projects designed to streamline existing processes or implement new ones.
Server
Longhorn Steakhouse
Skokie, Illinois
02.2023 - 11.2023
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Greeted customers, answered questions and recommended specials to increase profits.
- Took orders from customers accurately and in a timely manner.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Provided exceptional service to high volume of daily customers.
Customer Service Representative
Nordstrom
Skokie, Illinois
11.2021 - 01.2022
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Contacted customers about potential service upgrades, new services and account changes.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Customer Service Representative
Rivers Casino
Des Plaines, Illinois
06.2018 - 03.2020
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Contacted customers about potential service upgrades, new services and account changes.
- Implemented innovative methods for streamlining the customer service process.
- Developed strong customer relationships to encourage repeat business.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Answered customer inquiries and provided accurate information regarding products and services.
Education
Esthetician School - Esthetic
Estelle Institute
Skokie, Illinois11-2023
High School Diploma -
Evanston Township High School
Evanston, IL05-2016
Skills
- Behavior analysis
- Functional behavior assessment
- Data collection
- Intervention implementation
- Customer service
- Team collaboration
- Training techniques
- Billing processes
- Record keeping
- Time management
- Problem solving
- Communication skills
Languages
ASL
Elementary
Certification
- Esthetician Licensed
- Registered Behavioral Therapist
References
References available upon request.
Timeline
Registered Behavior Technician
Action Behavior Centers
05.2024 - Current
Server
Longhorn Steakhouse
02.2023 - 11.2023
Customer Service Representative
Nordstrom
11.2021 - 01.2022
Customer Service Representative
Rivers Casino
06.2018 - 03.2020
Esthetician School - Esthetic
Estelle Institute
High School Diploma -
Evanston Township High School