Naydine Sandoval
Edinburg,TX
Summary
I am a hard worker & always open to working over time if needed, I am always on time for my shift & motivated to try any thing new. Cash handling accuracyRetail store supportCritical thinkingCRMFlexible scheduleRetail store supportCritical thinkingCRMFlexible scheduleExcellent multi- tasker Retail store support Critical thinking CRM Flexible schedule Excellent multi-tasker Microsoft Outlook Active listening Customer service Inbound and outbound calling Typing proficiency Scheduling Payment processing Inbound Customer Service GED - 2019
Overview
4
4
years of professional experience
Work History
Healthcare Customer Service Representative
Qualfon
Fort Worth, TX
09.2022 - 12.2022
- Verified insurance eligibility and coverage for patients.
Customer Service Agent
Ansafone Contact Centers
11.2021 - 01.2022
- Provided each customer with exceptional service by listening to their concerns and answering their questions
- Took special orders in person and over the phone, bringing in an extra $[Amount] per month
- Listened to customer feedback, provided appropriate responses, and forwarded issues to the appropriate department
- Was in charge of processing customer account changes
- Taking inbound calls for health insurance members
- Professional Summary
- Skills
Customer Service Agent
Humach
05.2021 - 10.2021
- Provided each customer with exceptional service by listening to their concerns and answering their questions
- Noted completed repairs, any additional repairs that were needed, and any parts that needed to be ordered on the service call ticket
- Talked to customers to figure out the best ways to solve service and billing issues
- Making service request tickets for customers who were blocking driveways ECT
- Making requests for trash pick up
Customer Service Advocate
Qualfon Call Center
Remote
11.2023 - 09.2024
- Maintained a [Number]% customer satisfaction rating by providing exceptional service and support
- Explained charges, fees, sales terms, and service agreements to over [Number] customers on a daily basis
- Provided customer service to [Number] callers each [Timeframe]
- Deal with irritated customers
- Kept customer and system account information accurate and current to support timely resolutions for all concerns
- Averaged [Number] calls, emails, and faxes per day, answering customer questions, solving problems, and providing product information
Data Entry Clerk
Lady Ink Empire
McAllen, TX
02.2021 - 01.2024
- Processed high volumes of data entries with accuracy and attention to detail.
- Maintained organized records and files for efficient data retrieval.
- Utilized Microsoft Excel and database management systems for data management tasks.
- Conducted regular quality checks to ensure data integrity and consistency.
Education
Ged.com
McAllen, TX01.2019
Skills
- Billing Coordination
- Payment Processing
- First Call Resolution
- Custom Order Management
- Appointment Scheduling
- Customer Service
- Inbound Customer Service
- Order Processing
- Documentation and Reporting
Timeline
Customer Service Advocate
Qualfon Call Center
11.2023 - 09.2024
Healthcare Customer Service Representative
Qualfon
09.2022 - 12.2022
Customer Service Agent
Ansafone Contact Centers
11.2021 - 01.2022
Customer Service Agent
Humach
05.2021 - 10.2021
Data Entry Clerk
Lady Ink Empire
02.2021 - 01.2024
Ged.com