Nayeli Aguilera
Perry,OH
Summary
Motivated professional with a proven track record in hospitality. Committed to excellence and delivering exceptional service. Strong communication, organizational, and problem-solving skills. Thrives in challenging environments and dedicated to continuous improvement. Eager to make impactful contributions in any role, leveraging a proactive approach and dedication to hard work.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server/Hostess/Lead Busser
Sammy's Family Restaurant
Grand River, OH
09.2019 - Current
- Manage all aspects of guest experience, including greeting patrons, taking orders, and ensuring satisfaction throughout their meal.
- Effectively work with others to collaborate with colleagues, handle cash transactions accurately, and address guest concerns promptly and courteously.
- Uphold health and safety standards to enhance the restaurant's reputation and ensure a memorable dining experience.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Research Assistant
Linda Francis/Cleveland State University
Cleveland, OH
01.2023 - 05.2023
- Conducted qualitative and quantitative analysis on assigned data.
- Prepared comprehensive reports summarizing research findings.
- Conduct interviews, transcribe data, and identify research opportunities.
- Traveled to different locations for research purposes to gather data and facilitate research activities.
Education
Master of Arts - Applied Social Research
Cleveland State University
Cleveland, OH05-2025
Bachelor of Arts - Criminology
Cleveland State University
Cleveland, OH05-2024
Associate of Arts -
Lakeland Community College
Willoughby, OH05-2022
Skills
- Proficient in multitasking within fast-paced environments
- Effective communicator with strong verbal and written skills
- Detail-oriented and precise in tasks and responsibilities
- Team-oriented individual with adept problem-solving skills
- Familiar with health and safety protocols in various settings
- Quick learner and adaptable to new tasks and challenges
- Exceptional customer service
Accomplishments
- NSLS- The National Society of Leadership and Success
- Cum Laude
- Dean's List
Languages
Spanish
Native/ Bilingual
English
Professional
Certification
- FBI Student Academy
- CITI Program for Human Research Ethics
Timeline
Research Assistant
Linda Francis/Cleveland State University
01.2023 - 05.2023
Server/Hostess/Lead Busser
Sammy's Family Restaurant
09.2019 - Current
Master of Arts - Applied Social Research
Cleveland State University
Bachelor of Arts - Criminology
Cleveland State University
Associate of Arts -
Lakeland Community College
- FBI Student Academy
- CITI Program for Human Research Ethics
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