Nayeli Araujo
Acrisure LLC
MISSIONHILLS,CA
1
Language
24
years of professional experience
Experienced commercial lines professional with a strong background in customer service, policy changes, and renewal management. Skilled in resolving underwriting questions, preparing certificates and policy documents, and maintaining accurate account records. Focused on improving client satisfaction and protecting account retention.
Work History
Commercial Lines Account Manager
5 Years 9 Months- Managed commercial lines renewals, ensuring accurate coverage placement and timely policy delivery.
- Reviewed client accounts for coverage gaps, endorsements, and exposure changes.
- Coordinated carrier communications to resolve underwriting questions and service requests.
- Prepared certificates of insurance, evidence forms, and policy documents for client operations.
- Advised clients on policy changes, renewal options, and commercial coverage requirements.
- Collected premiums on or before the effective date of coverage.
- Prepared orders and issued binders, proofs of insurance and endorsements for delivery to clients.
Commercial Lines Account Manager
4 Years- Collaborated with underwriters to ensure accurate policy issuance and appropriate coverage levels.
- Streamlined servicing workflows to improve responsiveness across new business and renewal activity.
- Supported claims reporting by gathering documentation and coordinating follow-up with carriers.
- Maintained account records in agency management systems with strong attention to detail.
Customer Service Representative
13 Years 10 Months- Responded to policyholder inquiries regarding billing, coverage, and account changes with accurate, timely support.
- Resolved customer concerns by coordinating with carriers, underwriters, and internal teams.
- Explained insurance products and service options using clear, compliant communication.
- Processed policy updates, endorsements, and cancellations while maintaining clean records across client files.
- Managed inbound calls and correspondence while prioritizing urgent service requests.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma
Skills
Prospecting strategies
Insurance underwriting
Client services
Record keeping
Document organization
Lead generation
Product recommendations
Account retention
Relationship management
Customer service
Time management
Multitasking
Sales quotations
Policy changes
Policy renewals
Commercial coverage
Commercial lines
Professionalism
Account management
Auto insurance
Languages
Spanish
Full Professional
Timeline
Commercial Lines Account Manager
Acrisure LLC
01.2021 - CurrentRead More
Commercial Lines Account Manager
Provence Financial & Insurance Services
01.2017 - 01.2021Read More
Customer Service Representative
EIS Financial & Insurance Services
03.2003 - 01.2017Read More
James Monroe High School
High School Diploma
Read More