Kayla Shaw
DeLand,FL
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Commercial Lines Account Manager
Page Insurance Agency
06.2021 - Current
- Collaborated with underwriters to ensure accurate policy issuance and appropriate coverage levels.
- Maintained up-to-date knowledge of industry regulations, staying ahead of potential impacts on client policies.
- Coordinated cross-departmental efforts to resolve complex issues, ensuring a seamless experience for clients.
- Negotiated competitive insurance rates with carriers, maximizing value for clients.
- Improved account retention rates with exceptional customer service skills and prompt issue resolution.
- Streamlined policy renewals for timely processing, ensuring continuous coverage for clients.
Camp Counselor
Camp Chestnut Ridge
05.2020 - 08.2021
- Worked with children of varying age, interest, skill, and developmental levels.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Led groups of children safely through variety of camp activities.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
- May 2020 - August 2020 Summer and May 2021 - August 2021 Summer.
Cashier Team Lead
Tom's Pizza
06.2017 - 05.2021
- Handled high volume transactions calmly, maintaining composure under pressure and delivering excellent customer service.
- Performed end-of-shift duties such as cleaning cashier stations, counting cash drawers, restocking supplies as needed.
- Balanced multiple responsibilities simultaneously, prioritizing tasks according to immediate needs of the restaurant operation.
- Enhanced guest experience with exceptional service and positive demeanor during checkout process.
Education
Associate of Arts -
Daytona State College
Daytona Beach, FL06-2020
Skills
- Prospecting strategies
- Record keeping
- Customer service
- Attention to detail
- Time management
- Multitasking Abilities
- Excellent communication
- Multitasking
- Document management
- Account management
Certification
Leadership of West Volusia Class of 2023
Completion: May 2023
- Participated in an intensive, month-long leadership development program, attending weekly classes focused on leadership strategies, community engagement, and professional growth.
- Collaborated with local leaders to enhance leadership skills and expand professional networks.
- Gained valuable insights into community challenges and strategies for effective leadership.
President's Award - Employee of the Year (2023)
Awarded by Page Insurance Agency
- Recognized for exceptional performance, dedication, and contributions to the company’s success.
- Demonstrated leadership, teamwork, and innovation that significantly impacted departmental goals and overall company objectives.
Timeline
Commercial Lines Account Manager
Page Insurance Agency
06.2021 - Current
Camp Counselor
Camp Chestnut Ridge
05.2020 - 08.2021
Cashier Team Lead
Tom's Pizza
06.2017 - 05.2021
Leadership of West Volusia Class of 2023
Completion: May 2023
- Participated in an intensive, month-long leadership development program, attending weekly classes focused on leadership strategies, community engagement, and professional growth.
- Collaborated with local leaders to enhance leadership skills and expand professional networks.
- Gained valuable insights into community challenges and strategies for effective leadership.
President's Award - Employee of the Year (2023)
Awarded by Page Insurance Agency
- Recognized for exceptional performance, dedication, and contributions to the company’s success.
- Demonstrated leadership, teamwork, and innovation that significantly impacted departmental goals and overall company objectives.
Associate of Arts -
Daytona State College
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