Nayeli Avalos
Owasso,OK
Summary
Dynamic leader and adept communicator with proven expertise in customer service and problem-solving. At Chick-fil-A, I led a team to enhance guest satisfaction and streamline operations, embodying teamwork and leadership qualities. Skilled in cash handling and training, I consistently exceeded performance goals, fostering a positive and efficient work environment. Experienced with teamwork, contributing to seamless daily operations and collective success. Utilizes strong communication skills to enhance team efficiency and resolve issues promptly. Track record of reliability and adaptability, ensuring consistent support and positive outcomes.
Overview
3
3
years of professional experience
Work History
Team Member
TJ Max
10.2024 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
To-Go Specialist
Chilis's Bar and Grill
11.2023 - 08.2024
- Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Collaborated with kitchen staff to ensure timely completion of all to-go orders.
- Operated cash register to accept cash, debit and credit card payments from customers.
Team Leader
Chick-fil-A
09.2021 - 10.2023
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Responsible for welcoming and training new employees.
- Ensuring employees stay on task during shifts.
- Resolving customer issues, ensuring that guests leave with a positive experience.
- Being responsible for counting the cashier drawers.
Education
High School Diploma -
Owasso High School
Owasso, OK05-2025
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Clear communication
- Following instructions
- Cash handling
- Cleaning
- Leadership qualities
- Organizing work stations
- Goal setting and achievement
- Training and mentoring
Timeline
Team Member
TJ Max
10.2024 - Current
To-Go Specialist
Chilis's Bar and Grill
11.2023 - 08.2024
Team Leader
Chick-fil-A
09.2021 - 10.2023
High School Diploma -
Owasso High School
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