NAYELI BORES
Colorado Springs,CO
Summary
Personal Banker with 2 years and nine months of experience in financial services, excelling in customer service and team management. Adept at balancing cash drawers, promoting financial products, and mentoring staff. Bilingual and detail-oriented, known for reliability and adaptability in high-pressure environments.
Overview
6
6
years of professional experience
Work History
Personal Banker
Academy Bank
Colorado Springs, CO
12.2023 - Current
- Balance cash drawers and vault accounts daily, ensuring zero discrepancies.
- Promote financial products through excellent service knowledge, resulting in increased sales.
- Assist customers with account setups, loan applications, and new service sign-ups, enhancing client satisfaction.
- Supervise and train staff, conduct performance reviews, and ensure adherence to operational processes.
- Streamlined account management processes, enhancing customer satisfaction and operational efficiency while maintaining impeccable cash drawer accuracy.
- Fostered team growth through mentorship and training, elevating staff performance and ensuring adherence to operational standards.
- Pioneered cross-selling strategies for financial products, significantly boosting product adoption rates and customer engagement.
Marketing Coordinator
Aime Management LLC
Colorado Springs, CO
01.2023 - 12.2023
- Monitored and reported performance metrics to track progress and ensure objectives were achieved.
- Created content and messaging on multiple platforms, from social media to corporate sponsorships.
- Managed social media strategies to drive participation and engagement.
- Tracked analytics for social channels, web traffic, and email campaigns.
- Compiled reports summarizing weekly, monthly, and quarterly results of marketing efforts to inform strategy.
- Generated reports summarizing weekly, monthly, quarterly results of marketing efforts.
- Identified and proposed internal and external ideas and initiatives to help promote general awareness of the company brand.
- Led team meetings to discuss progress on current projects and develop new ideas.
Pro Account Specialist Associate
The Home Depot
Colorado Springs, CO
12.2020 - 01.2023
- Proved track record of managing, selling and developing relationships with strategic merchants.
- Kept customers happy by implementing forward thinking strategies that focused on meeting their needs and resolving their concerns.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Enhanced customer satisfaction through proactive strategies addressing needs and resolving concerns.
- Coordinated and addressed correspondence and inquiries from customers and vendors to ensure timely communication.
- Led complex finance projects under senior management to achieve deadlines and adhere to budget constraints.
Education
HIGH SCHOOL DIPLOMA -
Sterling High School
Sterling, COSkills
- Customer service
- Time management
- Works well under pressure
- Team building
- Team player
- Bilingual
- Organization
- Adaptability
- Reliability
Languages
- English, Native
- Spanish, Native
Timeline
Personal Banker
Academy Bank
12.2023 - Current
Marketing Coordinator
Aime Management LLC
01.2023 - 12.2023
Pro Account Specialist Associate
The Home Depot
12.2020 - 01.2023
HIGH SCHOOL DIPLOMA -
Sterling High School