Nayeli Bravo
Bronx
Summary
Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
6
6
years of professional experience
Work History
Cashier Assistant Manager
American Eagle Outfitters
New York
10.2021 - Current
- Assist customers with product selection to ensure customer satisfaction.
- Introduce promotions and sale opportunities, enticing customers
- Promote benefits of store credit cards or customer loyalty programs to encourage repeat business
- Generate sales reports and tracked customer data to ensure sales goals were met
- Follow up with customers after sales, keeping retention levels high and capitalizing on cross-selling opportunities
- Follow checklist to complete retail store opening and closing activities
- Demonstrate product features and capabilities to clients
- Greet and escort customers to product racks and shelves to assist with finding merchandise
- Operate cash register and POS to process sales transactions and handle payments
- Cultivate relationships with new and existing customers to drive sales
- Alert management to potential security issues, supporting loss prevention and reducing shrink
- Able to open and close the business
- Train newly hired sales team members regarding company procedures and standards
- Analyze data collected during each call in order to identify trends in customer feedback.
- Manage customer service inquiries, complaints, escalations.
- Develop strategies for improving customer service experience.
Sales Representative
Party Rojas
10.2019 - 12.2020
- Assisted customers with product selection to ensure customer satisfaction
- Introduced promotions and sale opportunities, enticing customers
- Promoted benefits of store credit cards or customer loyalty programs to encourage repeat business
- Generated sales reports and tracked customer data to ensure sales goals were met
- Followed up with customers after sales, keeping retention levels high and capitalizing on cross-selling opportunities
- Followed checklist to complete retail store opening and closing activities
- Demonstrated product features and capabilities to clients
- Greeted and escorted customers to product racks and shelves to assist with finding merchandise
- Operated cash register and POS to process sales transactions and handle payments
- Cultivated relationships with new and existing customers to drive sales
- Alerted management to potential security issues, supporting loss prevention and reducing shrink
- Able to open and close the business
- Trained newly hired sales team members regarding company procedures and standards
Education
BBA - Finance
Baruch College
New York, NY05-2025
Skills
- Customer Relationship Management
- Sales Proficiency
- Customer Transaction Management
- Bilingual Communication Skills
- Deposit preparation
- Transaction approvals
- Team leadership
- Transaction management
- Cash handling
- Cash register operation
- Microsoft Excel
- Data visualization
- Customer relationship management
- POS systems
- Customer engagement
- Financial analysis
- Data analysis
- Customer service
Timeline
Cashier Assistant Manager
American Eagle Outfitters
10.2021 - Current
Sales Representative
Party Rojas
10.2019 - 12.2020
BBA - Finance
Baruch College