Nayeli Castillo-Correa
Los Angeles,CA
Summary
Experienced and adaptable professional with a background in customer service, education, healthcare support, and university-level tour guiding. Skilled in public speaking, group coordination, tutoring, and fast-paced service environments. Proven ability to communicate effectively, manage responsibilities independently, and provide support to diverse populations including students, patients, and guests.
Overview
7
7
years of professional experience
Work History
Office Assistant
PD Hospice
Northridge, CA
05.2022 - 12.2025
- Managed scheduling and appointment coordination for patient care services.
- Assisted in maintaining accurate patient records using electronic health record systems.
- Supported communication between healthcare team and families regarding patient needs.
- Organized office supplies and equipment to enhance operational efficiency.
- Delivered presentations and communicated information clearly to patients, families, staff, and community members
- Supported nurses and leadership staff with patient-related coordination and day-to-day operations
- Adapted communication style to individuals from diverse backgrounds and emotional situations
- Maintained professionalism and composure in fast-paced, emotionally sensitive environments
- Built strong interpersonal relationships through empathy, active listening, and attentive service
- Helped create welcoming and supportive experiences for patients and visitors
Host - Food Runner - Bartender
Sushi Roku - Katana - Boa Steakhouse
Santa Monica, CA
07.2021 - 05.2022
- Delivered attentive and engaging customer service in a fast-paced Japanese restaurant environment
- Memorized the full food and beverage menu, including Japanese terminology and ingredient translations, to accurately explain dishes and assist guests
- Learned and prepared 80+ cocktails and specialty beverages while maintaining speed, accuracy, and consistency during high-volume service
- Managed guest check-ins, recognized returning guests, and coordinated seating flow to maximize occupancy while maintaining reservation timing and guest experience
- Strategically balanced reservations and walk-in traffic by mentally tracking table availability, pacing, and dining flow during peak hours
- Adapted quickly between hosting, food running, and bartending responsibilities based on operational needs
- Communicated effectively with kitchen staff, servers, and management to maintain efficient service and smooth operations
- Maintained professionalism and composure in high-pressure situations while creating welcoming and positive guest interactions
- Developed strong multitasking, memory retention, and problem-solving skills in a fast-paced hospitality setting
Tour Guide
USC Admission Center
Los Angeles, CA
10.2018 - 05.2022
- Selected through a highly competitive interview process with limited acceptance into the university’s official campus tour program
- Completed 6 months of extensive training focused on public speaking, campus history, student engagement, and university knowledge
- Memorized detailed information for all 22 USC schools, including majors, academic programs, faculty, alumni, campus resources, and student opportunities
- Led engaging 90-minute campus tours for prospective students, families, and visitors from diverse backgrounds
- Developed strong public speaking, memorization, multitasking, and interpersonal communication skills in a fast-paced environment
- Managed group pacing, crowd flow, and disruptive dynamics while professionally redirecting attention and maintaining an organized, welcoming, and engaging tour experience
- Navigated challenging guest interactions, including overbearing parents and high-pressure questions, with patience and composure
- Adapted communication style and pacing based on audience energy, participation levels, and group needs
- Tailored tour information to first-generation and underrepresented students by emphasizing financial aid resources, scholarships, grants, academic support programs, and campus opportunities
Lifeguard - Tutor
Upward Bound Program
Reedley, CA
06.2019 - 08.2020
- Maintained constant surveillance of swimmers to identify and prevent unsafe behavior or potential hazards
- Provided clear instructions and guidance to students regarding water safety and proper pool conduct.
- Memorized CPR, first aid, and water rescue techniques to respond quickly and effectively during emergencies
- Guided students through activities, rules, and procedures while creating an engaging and welcoming experience for all participants
- Led students through college readiness topics including goal setting, academic planning, and study techniques
- Adapted tutoring strategies to meet different learning styles, academic levels, and communication needs
Education
Bachelor of Science - Public Policy
University of Southern California
Los Angeles, CA05-2024
Skills
- Storytelling and Information Delivery
- Adaptability in Fast-Paced Environments
- Cultural Awareness and Inclusive Communication
- Strong Memorization and Content Recall
- Local History
- Public Speaking
Languages
Spanish
Limited Working
Interests
- Film and television storytelling and analysis
- Los Angeles history and cultural development
- Pop culture and media trends
- Interest in Japanese animated storytelling
Timeline
Office Assistant
PD Hospice
05.2022 - 12.2025
Host - Food Runner - Bartender
Sushi Roku - Katana - Boa Steakhouse
07.2021 - 05.2022
Lifeguard - Tutor
Upward Bound Program
06.2019 - 08.2020
Tour Guide
USC Admission Center
10.2018 - 05.2022
Bachelor of Science - Public Policy
University of Southern California