Pawnbroker
Nayeli Contreras
Cash America Pawn Shop
Tulsa
8
years of professional experience
Dynamic professional with expertise in collateral assessment and inventory management, honed at Cash America Pawn Shop. Proven ability to navigate legal standards while ensuring client satisfaction through effective communication and collaborative problem-solving.
Work History
Pawnbroker
1 Year 1 Month- Evaluate merchandise authenticity, condition, and resale value to determine accurate loan offers and purchase prices within the TILA.
- Processed pawn, retail, and redemption transactions with precision using point-of-sale and loan management systems.
- Explained legal loan terms, interest charges, and redemption deadlines to customers clearly and professionally when completing a formal pawn contract.
- Verified customer identification, while conducting background checks by 4473 ATF form.
- maintained compliance with cash-handling and regulatory requirements.
- maintain and updated clients records
- completed fire arm's certification
- followed strict legal procedures at the federal state and local levels to issue and secure short term loans by and sell secondhand merchandise and prevent trafficking and stolen property
- Log detailed descriptions of items, including serial numbers, model numbers, and brands and transmitted data reports to police database.
- maintained confidential information when law enforcement placed hold orders until their investigation was completed and resolved.
- complied with the federal bank secrecy Act guidelines and CTRS when applicable.
Inventory Control
3 Years 10 Months- Executed high-value inventory retrieval using digital scanning technology and advanced warehouse management systems to meet strict metrics.
- Complied strict OSHA standers and corporate safety protocols within a fast-paced, heavy machinery fulfillment environment.
- Inspected products for defects, damaged packaging, or discrepancies prior to staging for final shipment.
Crew Members
3 Years 2 Months- Assisted customers with friendly service and accurate checkout transactions
- Stocked shelves and coolers to maintain organized, well-supplied sales floor
- Cleaned store areas, restrooms, and high-touch surfaces to support sanitation standards
- Prepared food items and maintained freshness for ready-to-serve displays
- Adapted quickly to fast-paced tasks while learning store procedures and customer service expectations
- interacted and communicated with vendors,management and client.
- completed OSHA and health department courses.
Education
High School Diploma
No Degree - Business Administration
Skills
Collateral assessment expertise
Client-centered approach
Collaborative problem-solving
Inventory management
Accurate documentation management
High-capacity order management
Legal standards navigation
Financial management
Quality assurance assessment
Effective communication
Timeline
Pawnbroker
Cash America Pawn Shop
10.2025 - CurrentRead More
Inventory Control
Amazon
11.2021 - 09.2025Read More
Crew Members
Quiktrip
07.2018 - 09.2021Read More
Talking Leaves Job Corps
High School Diploma
Read More
Tulsa Community College
No Degree from Business Administration
Read More