Maira Gutierrez
Houston
Summary
Knowledgeable Customer Service and Sales Professional with expertise in pawn shop practices and regulations. Demonstrated flexibility in addressing both routine and complex issues while maintaining strong mathematical skills. Committed to leveraging experience and adaptability in a challenging role that offers opportunities for advancement.
Overview
3
3
years of professional experience
Work History
Pawnbroker
Cash America
Houston
10.2023 - Current
- Assisted customers with pawn transactions and loan agreements.
- Evaluated customer items for collateral value and authenticity.
- Supported customers throughout transaction process to ensure efficiency and satisfaction.
- Inspected merchandise for condition prior to accepting it as collateral for loans or purchasing it outright from customers.
- Resolved customer complaints promptly and professionally to maintain positive store reputation.
- Checked identification for every individual bringing in merchandise and verified against police stolen item database.
- Managed merchandise display to improve store presentation and drive sales.
- Trained newly hired employees on store procedures, delivering continued coaching to help with task prioritization.
- Performed regular audits of stock levels within the shop.
Education
Milby High School
Houston, TxSkills
Knowledgeable Customer Service and Sales Professional with expertise in pawn shop practices and regulations Demonstrated flexibility in addressing both routine and complex issues while maintaining strong mathematical skills Committed to leveraging experience and adaptability in a challenging role that offers opportunities for advancement
Knowledgeable Customer Service and Sales Professional with expertise in pawn shop practices and regulations Demonstrated flexibility in addressing both routine and complex issues while maintaining strong mathematical skills Committed to leveraging experience and adaptability in a challenging role that offers opportunities for advancement
Extended standing/walking endurance
Timeline
Pawnbroker
Cash America
10.2023 - Current
Milby High School