Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Timeline
Generic

Nayeli Gonzalez Lopez

Ardmore

Summary

Qualified Security Officer with experience maintaining safety for campus grounds and facilities. Talented at roving control and entrance control. Successfully remains calm in high-pressure situations and interactions with difficult individuals. Detail-oriented Security Officer equipped with excellent memory and awareness of people, events and facilities. Skilled in responding to emergency situations and providing crisis intervention. Exercises sound judgment during crisis and emergency situations.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Security Officer

Ameristar Casino
Black Hawk
04.2024 - 03.2025
  • Monitored premises to ensure safety and security of all personnel and property.
  • Conducted regular patrols to detect and deter suspicious activities.
  • Responded promptly to alarms and emergencies, following established protocols.
  • Trained new security staff on procedures, policies, and emergency response protocols.
  • Provided excellent customer service by assisting visitors and answering inquiries.
  • Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
  • Secured personnel and premises by inspecting buildings and patrolling property.
  • Maintained accurate logs of all security related activities.
  • Verified photo IDs and tickets to allow guests passage.
  • Addressed problems quickly and reported clear information while working under minimal supervision.
  • Confirmed visitor identification prior to granting entry into the building.
  • Completed incident reports to record security or loss prevention incidents.
  • Assisted with crowd control during large events held at the facility.
  • Investigated all reported incidents of theft or vandalism on premises.
  • Warned persons of rule infractions or violations and evicted violators from premises.

Housekeeping Supervisor

Ameristar Casino
Black Hawk
06.2023 - 03.2025
  • Supervised daily hotel operations to ensure guest satisfaction and service quality.
  • Collaborated with maintenance team to address facility needs and safety concerns.
  • Supervised daily housekeeping operations for hospitality establishment.
  • Managed inventory of cleaning supplies and equipment for operational needs.
  • Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
  • Supervised and supported housekeeping personnel to maximize quality of service and performance.
  • Performed periodic deep cleaning tasks in order to maintain high hygiene standards.

Cashier

King Soopers
Westminster
06.2020 - 11.2022
  • Maintained cleanliness and organization of checkout area for a positive shopping experience.
  • Operated cash register, handled cash, and balanced drawer at end of shifts.
  • Collaborated with team members to manage busy periods during peak hours.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
  • Checked personal identifications during alcohol and tobacco sales.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Stocked shelves with merchandise when needed.

Package Handler

FedEx
Henderson
04.2021 - 08.2021
  • Sorted packages by size and destination for efficient processing.
  • Operated material handling equipment to transport packages safely.
  • Loaded and unloaded freight from delivery trucks accurately.
  • Maintained cleanliness and organization of work area daily.
  • Assisted in training new hires on operational procedures and safety guidelines.
  • Monitored package flow to prevent bottlenecks during peak hours.
  • Assisted in loading delivery trucks with prepared packages.
  • Reported any lost or damaged items to supervisors immediately upon discovery.
  • Worked flexible hours, including weekends and holidays, to meet business needs.

Education

The New America School
Thornton, CO
06-2020

Skills

  • Security protocols
  • Customer service
  • Crowd control
  • Problem solving
  • Clear communication
  • Emergency response
  • Staff training
  • Spanish Speaking

Accomplishments

  • Promotion for Security Officer II

Languages

Spanish
Native/ Bilingual
English
Full Professional

Certification

  • CPR Certified
  • Gaming License

Timeline

Security Officer

Ameristar Casino
04.2024 - 03.2025

Housekeeping Supervisor

Ameristar Casino
06.2023 - 03.2025

Package Handler

FedEx
04.2021 - 08.2021

Cashier

King Soopers
06.2020 - 11.2022

The New America School

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