Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Nayeli Jaimez-Saldaña

Long Beach,CA

Summary

Hardworking Attractions Hostess and Trainer skilled in Safety and Efficiency. Helps prepare Guests to enjoy their attraction including but not limiting to checking restraints and boarding requirements while maintaining Show to ensure memorable experience at the Disneyland Resort. Expert in assisting Guest and how to provide key problem-solving solutions to trainees, multitasking, and handling high-volume work.

Overview

4
4
years of professional experience

Work History

Avengers Campus Facilitator

Walt Disney Company
Anaheim, CA
06.2024 - Current
  • Provides feedback on Cast performance, identifying areas for improvement.
  • Can Lead group discussions and activities to ensure successful outcomes.
  • Delivered exceptional Disney Level guest service, emphasizing the Show key and immersion with a Marvel-themed approach.
  • Collaborated with the Disneyland Training Operations Team to provide feedback for enhancing future facilitations.

GIT/GSO Trainer

Walt Disney Company
Anaheim, CA
05.2024 - Current
  • Assist in the development of our New Hire and Full Time Transfer Cast Members at the Disney California Adventure Resort
  • Delivers responsibilities of Cast Members during parade, cavalcades, and World of Color operations
  • Models, actively teaches, and reinforces the Five Keys and Cast Members expectations with our New Hires and Transfers to provide Guest satisfaction while in Onstage Operations
  • Serve as a support to New Hires and Transfers while preparing them to remove their training wheels before sending them off to their respective attraction

Attractions Hostess

Walt Disney Company
Anaheim, CA
02.2022 - Current
  • Maintain the 5 Keys by helping create a positive and welcoming environment for new and existing Attractions Cast Members
  • Trusted by working leads to assist fellow Cast Members through opening/closing checklists, downtime procedures and other day-to-day needs
  • Assists Guests with maneuvering through the Disneyland app by teaching how to use our Multi-Pass/DAS program
  • Focused on Inclusion to ensure all Guests have the same magical experience here at The Disneyland Resort despite any physical/language barriers
  • Ensure the Safety of Guests and fellow Cast Members through Safety and Efficiency at multiple attractions

Stock Associate

Ross Dress for Less
Compton, CA
08.2020 - 01.2022
  • Responsible for training and mentoring of new departmental associates
  • Maintained well-organized restocking areas to avoid blocking aisles or creating safety hazards
  • Checked all packages and merchandise for damage and notified vendors
  • All while Assisting Guest by finding items quickly to boost store satisfaction

Education

High School Diploma -

David Starr Jordan Senior High School
Long Beach, CA
06.2019

Skills

  • Strong Guest Service Skills
  • Unparalleled Verbal and Written Communication Skills
  • Critical Thinker
  • Quick Learner
  • Reliable
  • Adaptable
  • Flexible
  • Motivated Team Player
  • Proficient in Time Management
  • Bilingual: English and Spanish

Accomplishments

  • Mayoral Award of Honor, Long Beach, CA, 05/2018
  • Mayoral Award of Honor, Long Beach, CA, 05/2019
  • President of The Beach City Archonettes, 08/2018 to 06/2019
  • Captain of the Xi Sisters Step Team, 08/2018 to 06/2019
  • Excellence Through the Arts (E.T.A) Banquet Coordinator, 01/2016 to 05/2019

Timeline

Avengers Campus Facilitator

Walt Disney Company
06.2024 - Current

GIT/GSO Trainer

Walt Disney Company
05.2024 - Current

Attractions Hostess

Walt Disney Company
02.2022 - Current

Stock Associate

Ross Dress for Less
08.2020 - 01.2022

High School Diploma -

David Starr Jordan Senior High School

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Nayeli Jaimez-Saldaña