Nayeli Lechuga-Knight
Community Care Unit Supervisor
Pontiac,IL
Summary
Bilingual Care Coordination Unit Supervisor with extensive experience in case management, staff development, and program oversight. Skilled in leading care coordination teams, ensuring compliance with Illinois Department on Aging regulations, maintaining accurate records and documentation, and delivering quality, person-centered services to the elderly population.
Overview
12
12
years of professional experience
2
2
Languages
Work History
Community Care Unit Supervisor
Livingston County Health Deparment
Pontiac, Illinois
05.2025 - Current
- Supervise and direct Care Coordination Unit staff.
- Oversee daily operations and ensure they are in alignment with established policies and procedures at the county and state level.
- Conduct regular quality reviews of client files and Medicaid files for participants of the Community Care Program.
- Lead coaching meetings with Care Coordinators to develop and strengthen case management skills.
- Keep Care Coordinators informed on Illinois Department of Aging policies and procedures and state and federal regulations.
- Maintain all required reports and documentation per Illinois Department on Aging standards.
- Participate in senior health and case management committees within the community.
Senior Care Coordinator
Livingston County Health Deparment
Pontiac, IL
02.2023 - 05.2025
- Completed intakes, screening, and referral process for clients of the Community Care Program and did so within Illinois Department On Aging timelines; conducted face-to-face prescreenings at hospitals, nursing facilities, and in the community.
- Completed home visits to administer Comprehensive Needs Assessments, verified Community Care Program eligibility, and assisted participants with Medicaid applications and redeterminations.
- Conducted six-month home visits and monthly monitoring calls for all Community Care Program participants within caseload; completed checklists, case notes, and billing timely.
- Developed person-centered care plans; authorized and arranged appropriate services; made community referrals within required timeframes.
- Entered Critical Event Reports and completed 60-day reviews.
Human Services Caseworker
Illinois Department Of Human Services
Champaign, Illinois
03.2021 - 02.2023
- Helped families and individuals by providing them with resources to achieve self-sufficiency.
- Administered public aid at a Family Community Resource Center with attention given to the guiding policies that determine a individual's eligibility.
- Discussed services and policies with potential clients to assist them with knowing what program/s they may be eligible for.
Unit Coordinator & Mental Health
Nexus-Onarga Family Healing
Onarga, IL
09.2020 - 01.2021
- Managed and monitored program milieu and collaborated with direct care workers to ensure safe and therapeutic environments.
- Developed and implemented resident treatment plans and strategies.
- Assisted the Clinical Supervisor in the selection, training, ongoing professional development, and performance evaluation of team members.
Mental Health Professional & Case Manager
Nexus-Onarga Family Healing
Onarga, Illinois
04.2020 - 09.2020
- Managed caseload of 7-10 youth.
- Ensured completion of all required documentation standards including DCFS reports, incident reports, and treatment plans.
- Evaluated patients and implemented comprehensive treatment plans to enhance mental health.
- Documented client progress and maintained their confidential files.
Mental Health Professional
Nexus-Onarga Family Healing, Health Professional, Youth Care Professional
Onarga, Illinois
01.2015 - 04.2020
- Provided mentorship and supervision of resident daily activities and behavior according to established guidelines and procedures.
- Provided youth with daily emotional and psychological support.
- Transported youth to home visits, doctor appointments, and planned recreational activities.
Substance Abuse Intern
United Community Center
Milwaukee, WI
01.2014 - 05.2014
- Substance Abuse Counselor in Training (SAC-IT).
- Managed caseload of 15-20 individuals.
- Conducted intake process, initial interviews, and follow-ups with clients on current caseload.
- Developed individual treatment goals based on history and diagnosis.
Education
Bachelor of Arts - Human Development and Family Science
Illinois State University
Normal, IL 08.2017 - 12 2019
Associate of Science - Human Services
Waukesha County Technical College
Pewaukee, WI 08.2011 - 5 2014
Skills
Information gathering and analysis
Team management
Mentoring
Industry expertise
Employee engagement
Documentation review
Timeline
Community Care Unit Supervisor
Livingston County Health Deparment
05.2025 - Current
Senior Care Coordinator
Livingston County Health Deparment
02.2023 - 05.2025
Human Services Caseworker
Illinois Department Of Human Services
03.2021 - 02.2023
Unit Coordinator & Mental Health
Nexus-Onarga Family Healing
09.2020 - 01.2021
Mental Health Professional & Case Manager
Nexus-Onarga Family Healing
04.2020 - 09.2020
Bachelor of Arts - Human Development and Family Science
Illinois State University
08.2017 - 12 2019
Mental Health Professional
Nexus-Onarga Family Healing, Health Professional, Youth Care Professional
01.2015 - 04.2020
Substance Abuse Intern
United Community Center
01.2014 - 05.2014
Associate of Science - Human Services
Waukesha County Technical College
08.2011 - 5 2014