Nayeli Maldonado
Silverado Pharmacy
1
Certification
12
years of professional experience
Customer Service Professional experienced in handling transactions and delivering exceptional service. Achieved positive customer relationships through teamwork and adaptability to changing needs. Focused on maintaining organized workspaces and contributing to efficient operations.
Work History
Cashier
2 Years- Processed prescriptions accurately for customers
- Placed inventory orders to ensure stock availability
- Cleaned work area thoroughly to maintain hygiene
- Stocked front store items to enhance product visibility
PBX Operations Team leader
1 Year 7 Months- This position consisted of overlooking the team's needs, making sure they had the correct tool to be able to give the best guest experience.
- Took both in bound/out bound calls
- Took both inbound/outbound calls
- Processed guest deposits accurately
- Coordinated support for hotel events and groups to enhance guest satisfaction.
Reservation Sales Agent
1 Year 7 Months- From September 09/2019- I started as a Reservation Sales Agent: My job role was to make both Hotel & Spa reservations, as well as modify any reservation they had and or cancel.
- 08/2020-Current: As Covid-19 entered,we had to shut down; I went back to Indian Springs as a Pool Attendant: My role was to check in and check out guests and made sure they had all the equipment to have usage of the pool.
- Managed reservation system to optimize bookings and enhance guest satisfaction.
- Trained new agents on reservation procedures and customer service protocols.
- Collaborated with marketing team to promote special packages and increase sales.
Mini Bar Attendant
10 Months- Restocked room amenities to ensure guest satisfaction and comfort
- Answered phone calls as PBX operator, assisted guests with inquiries, modified reservations, and coordinated with front desk for seamless service
- Managed inventory for mini bar items, ensuring stock levels met guest demands.
- Maintained cleanliness and organization of mini bar areas to enhance guest experience.
- Provided prompt service to guests, addressing inquiries and resolving issues effectively.
Barista/Cashier
2 Years 9 Months- Executed food and coffee preparation, answered phone calls, rang up customers, and completed cleaning tasks throughout the day to ensure the facility met ownership and health department standards.
- Crafted high-quality espresso beverages while maintaining consistency across drinks.
- Trained and mentored new baristas on beverage preparation and customer service standards.
- Enhanced customer experience by providing personalized recommendations based on preferences.
Food handler
2 Months- Duties included sandwich making, taking telephone orders, notifying kitchen when we were running low on certain food and ingredients, helping maintain the facility clean and up to health department standards.
- Operated kitchen equipment efficiently, contributing to smooth daily operations and food preparation processes.
- Assisted team members in food preparation, enhancing workflow efficiency during peak service hours.
- Ensured compliance with food safety regulations, maintaining high standards of cleanliness and sanitation.
Education
High School Diploma
GED
Skills
Bilingual (English/Spanish)
great customer service
good at prioritizing
fantastic time management skills; basic computer knowledge. Supervisor experience
Customer service
Customer assistance
Work ethic and integrity
Inventory management
Certification
- Certified HIPAA, [Company Name] - [Timeframe]
- Certified OSHA
Timeline
Cashier
Silverado Pharmacy
10.2023 - 10.2025Read More
PBX Operations Team leader
Alila Napa Valley
04.2021 - 11.2022Read More
Reservation Sales Agent
Indian Springs Resort & Spa
09.2019 - 04.2021Read More
Mini Bar Attendant
Las Alcobas Luxury Hotel St. Helena
03.2018 - 01.2019Read More
Barista/Cashier
The Coffee Guys
04.2014 - 01.2017Read More
Food handler
Palisades Deli Café
02.2014 - 04.2014Read More
Calistoga Jr./Sr. High School
GED
Read More
Palisades Continuation High School
High School Diploma
Read More