Alexandra Saltos
Raleigh,NC
Summary
To secure a position within a goal-oriented organization, where I can use my skills, grow professionally and aid in the advancement of the company. To obtain a position that will enable me to use my strong organizational, communication skills, background and ability to work well with people. Versatile Teller knowledgeable about checking, savings and investment fund accounts and transactions. Skilled in assisting customers with accounts, transfers and banking product needs. Brings excellent communication skills combined with open and upbeat nature.
Overview
9
9
years of professional experience
Work History
Bank Teller Supervisor
PNC Bank
Raleigh, NC
06.2019 - Current
- Tellers can handle a variety of tasks including providing excellent customer service in all interactions, helping to resolve customer concerns, following procedures to minimize errors and reduce fraud, processing account transactions effectively as well as sharing the benefit our customers may receive when meeting with a banker, when appropriate
- Tellers consistently balance their cash daily, have great rapport with customers and team members, enjoy helping others while maintaining ethics, integrity, and embracing diversity
- Demonstrate outstanding customer service, resolve customer concerns and help build customer loyalty
- Process standard teller transaction for customers including servicing and assessing client accounts, accepting loan payments, cashing checks, handling night deposits, and correcting discrepancies
- Paying extreme attention to detail
- Adhere to the policies and procedures of the department
- Perform as a team member in cross-selling bank products at every opportunity to meet sales goals.
Waitress
Bahama Breeze
Raleigh, NC
06.2018 - 06.2019
- Waitresses are responsible to be knowledgeable in all areas of food, beverage, and service
- Learn to anticipate our Guests' needs and to provide each one with a positive dining experience, while exhibiting genuine hospitality
- Multitask by seating guests as they arrive while assisting already seated clientele
- Handle cash receipts from patrons
- Anticipate customer's needs
- Earned positive reviews from management on performance
Assistant Manager
La Rivera
Greenville, NC
08.2015 - 06.2018
- Responsible for scheduling staff
- In charge of opening cash register and reconciling cash register at the end of the day
- Trained new employees
- Assisted with accounts payable and inventory
- Fill in in any position where needed, i.e., waitress, bus boy, host
Education
General Education Diploma -
Pitt Community College
Winterville, NC08.2017
Skills
- Good communication skills
- Ability to meet or exceed performance objectives
- Fostering a team atmosphere
- Good attention to detail and accuracy skills
- Experience interacting positively with unsatisfied customers
- Effective organizational skills
- Multi-tasking skills
- Prioritizing skills
- Basic Microsoft Office skills
- Ability to navigate multiple computer systems
- Ability to utilize search tools to find information
- Ability to work in a fast-paced action-oriented environment
- Knowledge and understanding of cash handling and balancing practices
- Coaching experience in a customer service environment
- Ability to identify potential fraud/risky accounts
- Bilingual: English and Spanish
- Branch operations
- Staff Training and Development
- Money orders
- Customer Relationship Building
- Consumer Banking
- Loss Prevention
- Transaction Processing
- Product Sales
- Risk Management
- Goal Setting and Achievement
- Customer Engagement
- Cash auditing
References
Personal and professional references available upon request
Timeline
Bank Teller Supervisor
PNC Bank
06.2019 - Current
Waitress
Bahama Breeze
06.2018 - 06.2019
Assistant Manager
La Rivera
08.2015 - 06.2018
General Education Diploma -
Pitt Community College