Nayeli Marte
N Miami Beach
Summary
Experienced executive designer and project development intern. FIU student pursuing Liberal arts + Architecture. excellent time management, organization, and communication. AutoCAD and Office proficiency. Closely collaborated with customers to develop ideas, and concepts, and achieve deadlines. Works well alone or in a dynamic design team. Customer Support Specialist that consistently exceeds customer and consumer standards. Calm in stressful situations, has reduced customer unhappiness through acknowledgment, decisive communication, and targeted solutions. Win-win expert. Successfully creating, producing, and authoring brand-building content. Detail-oriented, attentive, and methodical while revising content. Promoter, customer servicer, and problem solver. Entrepreneurs with established online businesses have helped establish upcoming businesses through management skills such as content creation and design.
Overview
3
3
years of professional experience
Work History
Librarian Assistant
Florida International University library
09.2021 - Current
- Answered patrons' questions and assisted in finding materials requested.
- maintained a well-rounded knowledge of automated library systems and reference data to share with patrons and visitors.
- Maintained accurate library records for inventory of periodicals and books.
- Developed strong understanding of cataloging books and other materials through various methods.
- Winner of Sheroff Scholarship, leading representative for FIU Hubert Library
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer
Freelance Fashion Designer
MsBling Miami
07.2020 - 08.2022
- Constructed and styled garments by hand and by machines.
- Collaborated with photographers and stylists to showcase brands and merchandising standards.
- Created new fabric and finish, print and pattern and trim and expression standards for multiple brands.
- Created new designs and iterations during marketing strategy sessions.
- Assisted with planning by helping document, develop and refine concepts to align strategies with stated project objectives.
- Assisted personnel with day-to-day marketing tasks and coordinating activities.
Customer Service Associate
Elegant Beauty Supplies Superstores
02.2023 - 06.2023
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Addressed inquiries, resolved customer issues and managed customer relations.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Consulted with customers regarding needs and addressed concerns.
Education
Some College (No Degree) - Liberal Arts And General Studies, Architecture
Florida International University
Miami, FLSkills
- Sales and marketing
- Microsoft Office
- Mastery of AutoCAD
- Foundational experience in design development
- Inventory/Catalog Maintenance
- Project Planning
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Associate
Elegant Beauty Supplies Superstores
02.2023 - 06.2023
Librarian Assistant
Florida International University library
09.2021 - Current
Freelance Fashion Designer
MsBling Miami
07.2020 - 08.2022
Some College (No Degree) - Liberal Arts And General Studies, Architecture
Florida International University
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