Nayeli Ortiz
Eagle Pass,TX
Summary
Proactive professional known for strong customer service and documentation skills. Experienced in supporting administrative operations and maintaining compliance, ready to drive operational excellence in a dynamic environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Kickapoo Gaming Commission
Eagle Pass, Texas
08.2025 - Current
- Serve as Assistant to the KGC Executive Director, supporting daily office operations and administrative coordination.
- Assist with projects related to office organization, compliance, and operational efficiency.
- Conduct research alongside the Executive Director to support decision-making regarding gaming facilities and office operations.
- Help draft SOPs, policies, forms, and internal procedures to improve organization and workflow.
- Supported the receptionist in mastering office procedures and daily tasks.
- Coordinate meetings, schedules, events, and logistics while ensuring smooth office operations.
- Maintain organized records, correspondence, and compliance-related documentation with strong attention to detail.
- Improve clarity and communication within office processes by helping organize workflows and administrative procedures.
- Support communication between staff, leadership, and external stakeholders regarding operational and compliance matters.
- Manage multiple administrative responsibilities while maintaining professionalism, accuracy, and efficiency.
Licensing Specialist
Kickapoo Gaming Commission
Eagle Pass, Texas
04.2024 - 08.2025
- Review licensing applications for compliance with KGC regulations, policies, and licensing standards to help protect the integrity of theCommission.
- Coordinate background checks and investigations to verify applicant eligibility for gaming licenses.
- Maintain accurate records, logs, and licensing documentation to support compliance and efficient processing.
- Stay informed on current gaming regulations, approved CIJS background resources, and licensing requirements to ensure accurate and up-to-date practices.
- Verify application data and supporting documentation to ensure accuracy, integrity, and compliance with regulatory standards.
- Coordinate with external vendors and agencies to obtain required documentation for licensing applications.
- Assist in maintaining clear communication regarding licensing processes, updates, and compliance-related matters.
- Volunteer suggestions and provide administrative support to improve licensing procedures, organization, and workflow efficiency.
- Demonstrate strong attention to detail while handling confidential information, records management, and compliance documentation.
Main Banker
Kickapoo Lucky Eagle Casino Hotel
Eagle Pass, Texas
09.2021 - 04.2024
- Oversaw customer transactions at casino banking facilities while ensuring accuracy, professionalism, and compliance with casino policies and procedures.
- Counted, verified, and documented large sums of money, deposits, withdrawals, and cash inventories to maintain financial integrity and accuracy.
- Assisted guests with kiosk-related issues and performed basic maintenance and troubleshooting.
- Helped protect the integrity of casino operations by following established procedures and reporting discrepancies or irregularities.
- Coordinated vault operations, including change fund orders and armored carrier services, to support efficient cash management.
- Processed deposits, withdrawals, and currency transaction reports accurately and efficiently during high-volume shifts.
- Trained new staff members on banking procedures, customer service standards, and operational processes.
- Provided professional customer service by assisting guests with transactions and resolving issues in a calm and efficient manner.
- Maintained organized work areas by stocking supplies and completing routine operational maintenance tasks.
Education
BBA - Business Adminsitration
Sul Ross State University
Eagle Pass, TX05-2026
Skills
- Policy and procedure modification
- Documentation and reporting
- Coordination
- Customer service
- Minute taking
- Document preparation
- Team collaboration
- Regulatory knowledge
- Calendar management
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
- CIJS
- Certified Gaming Commissioner
- Advanced Regulatory Certification Academy
- Public Notary
Timeline
Administrative Assistant
Kickapoo Gaming Commission
08.2025 - Current
Licensing Specialist
Kickapoo Gaming Commission
04.2024 - 08.2025
Main Banker
Kickapoo Lucky Eagle Casino Hotel
09.2021 - 04.2024
BBA - Business Adminsitration
Sul Ross State University