Amara Lee
Pensacola
Summary
Professional administrative and healthcare associate with over 10 years of experience delivering exceptional customer support in corporate environments. Skilled in problem-solving, multitasking, and providing superior customer service. Orderly and committed administrative assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
8
8
years of professional experience
2
2
Certifications
Work History
Administrative Assistant
Escambia Public Safety
Pensacola
02.2026 - Current
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Handled confidential documents in an organized fashion according to established protocol.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Managed database systems containing customer contact information.
- Proofread content for typo-free emails and documentation.
- Developed and maintained filing systems for confidential documents and records.
Administrative Assistant
Living Ambassadors International Ministries
Miami
01.2022 - 07.2025
- Organized and maintained accurate student records
- Ensure compliance with documentation standards
- Scheduled and coordinated weekly staff and student meetings using Google Calendar and Zoom
- Answer phone calls, emails, and mail
- Planned and executed community outreach events and workshops
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Handled confidential documents in an organized fashion according to established protocol.
- Maintained office supplies inventory by checking stock to determine inventory level.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Proofread content for typo-free emails and documentation.
- Created travel arrangements and distributed travel details to appropriate personnel.
- Developed and maintained filing systems for confidential documents and records.
- Compiled data from various sources into organized reports for review by management team.
- Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
- Executed on-time, under-budget projects by solving complex issues for senior leadership.
Personal Care Assistant (PCA)
Center Point Healthcare & Rehabilitation
Baton Rouge
03.2021 - 01.2022
- Assisted with personal hygiene and grooming activities
- Educated clients and families on proper care techniques
- Assisted with post-hospitalization care
- Assisted clients with medication
- Educated clients and families in proper nutrition and health
- Ensured clients' needs and preferences were respected
- Ensured clients' medical appointments were kept and followed up on
Chart Retrieval Specialist
CIOX HEALTH, Health Information Management
Lafayette
01.2020 - 03.2021
- Conducted health screenings to identify health issues in the community
- Participated in health care policy discussions to ensure the needs of the community are represented
- Coordinated the delivery of health services to meet the needs of the community
- Collaborated with health care providers to ensure quality care for patients
- Monitored health care delivery systems to ensure compliance with regulations
Medical Assistant
Urgent Care
Baton Rouge
05.2019 - 10.2019
- Assisted with patient transfers and ambulation
- Performed medical coding and billing functions when necessary
- Maintained a clean, organized, and safe environment for patients
- Assisted physicians with exams, patient treatments, and diagnostic tests
- Assisted in the preparation and maintenance of medical supplies
Department Manager
Walmart
Baton Rouge
03.2018 - 09.2018
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings
- Achieving financial objectives by preparing annual budgets, scheduling expenditures, analyzing variances, and initiating corrective actions
- Maintained proper product levels and inventory controls for merchandise; organized the backroom to facilitate effective ordering of the products by using OPL and the manual order form and stock rotation
- Communicated with department managers to maintain transparency
Education
Theology -
Living Ambassadors International
Miami, FL02-2025
Advanced Medical Assistant - Medicine
Camelot College
Baton Rouge, LA02-2020
Skills
- Data entry
- Document management
- Microsoft Excel
- Meeting coordination
- Confidentiality handling
- Record keeping
- Customer service
- Scheduling appointments
- Event planning
- Problem solving
- Time management
- Policy and procedure modification
- Microsoft outlook
- Social media management
- Confidential document control
- Product branding
- Strategic planning
- Prioritization
Additional Information
Completed professional development in Medical Billing and Coding, Completed professional development in Mental Health Tech, Phlebotomy Certified, EKG Certified, MHT Certified, MBC Certified
Certification
HIPPA
Timeline
Administrative Assistant
Escambia Public Safety
02.2026 - Current
Administrative Assistant
Living Ambassadors International Ministries
01.2022 - 07.2025
Personal Care Assistant (PCA)
Center Point Healthcare & Rehabilitation
03.2021 - 01.2022
Chart Retrieval Specialist
CIOX HEALTH, Health Information Management
01.2020 - 03.2021
Medical Assistant
Urgent Care
05.2019 - 10.2019
Department Manager
Walmart
03.2018 - 09.2018
Theology -
Living Ambassadors International
Advanced Medical Assistant - Medicine
Camelot College