Nayeli Peralta
Bronx,NY
Summary
To obtain an entry-level position, this will allow me to gain practical knowledge and experience as a contributing factor toward growth and development.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Daycare Assistant
Amusing Garden
4500 Broadway
06.2025 - 09.2025
- Assisted in daily activities, fostering a nurturing environment for children's development.
- Organized educational games and activities, enhancing children's social and cognitive skills.
- Monitored children's behavior and safety, ensuring compliance with health regulations.
- Collaborated with lead teachers to implement lesson plans and developmental goals.
Daycare Assistant
Yenni Abc Daycare
Bronx, New York
04.2023 - 02.2025
- Maintained a safe and clean environment for children to spend their time enjoying and playing.
- Arranged and supervised indoor and outdoor activities.
- Assisted the in-charge in keeping a record of children and their activities.
- Prepared and served meals to fulfil children’s nutritional requirements.
- Developed and encouraged children to learn basic skills
- Maintained sterilized environment for safety and health of children
Customer Service Representative
GEICO
New York, NY
01.2020 - 2023
- Resolved customer inquiries efficiently through effective communication and problem-solving skills.
- Processed policy changes accurately, ensuring compliance with company standards and procedures.
- Assisted customers in understanding coverage options, enhancing overall satisfaction and retention rates.
- Utilized CRM software to document interactions, maintaining detailed records of customer communications.
Victory Mitsubishi
Bronx, New York
01.2022 - 01.2023
- Open and close the Business.
- Handle customer inquiries both over the phone and by email.
- Identifying operational issues and suggesting possible improvements.
- Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary.
- Manage and resolve customer complaints.
- Provide customers with product and services information.
- Enter new customer information into the system.
- Identify and escalate priority issues.
- Assure that programs and services are managed and operated within their respective and prescribed budgets.
Education
Borough of Manhattan Community College
New York, New York06.2022
Diploma - undefined
West Bronx Academy
08.2019
Skills
Fluent in English, and Spanish
Excellent customer service skills
CPR Certified
Certified as an assistant secretary
Good at evaluating the best solutions
Certification
- Licensed lash tech
Timeline
Daycare Assistant
Amusing Garden
06.2025 - 09.2025
Daycare Assistant
Yenni Abc Daycare
04.2023 - 02.2025
Victory Mitsubishi
01.2022 - 01.2023
Customer Service Representative
GEICO
01.2020 - 2023
Diploma - undefined
West Bronx Academy
Borough of Manhattan Community College