MARIA SANTANA
The Bronx,NY
Summary
A self-motivated, analytical and ambitious team player having extensive experience in process improvement, performance management, sales, and customer service in the Banking Industry.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Daycare Assistant
Luna day Care
01.2023 - 06.2023
- Enforced rules to teach good manners and maintain a safe environment.
- Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
- Enforced rules to teach good manners and maintain safe environment.
- Managed crafts and other hands-on activities to engage kids and promote development.
- Prepared meals, snacks, and refreshments for children according to dietary needs and restrictions.
- Read aloud and played alphabet games to encourage early literacy.
- Developed and enforced positive strategies to encourage good behavior.
- Communicated with parents about daily activities and any concerning behaviors.
- Secured indoor and outdoor premises to protect children.
- Attended lunch periods to help children open food packages and monitor activities
- Balanced schedules to promote optimal rest, play, and educational periods.
- Cared for 5-12 children ages 3 months to 10.
- Observed and monitored children to identify developmental strengths and target enrichment activities.
- Enhanced academic, social and emotional learning with use of structured playtime and unstructured free play.
- Maintained safety and security of all children, reducing minor mishaps with stringent supervision and basic safety protocols.
- Introduced learning activities and imaginative play to teach children to explore.
- Developed and implemented lesson plans and activities for children of various ages.
- Observed behavioral issues to alert parents or guardians.
- Recorded child behavior, food and medication information for supervisors.
- Conducted reading classes for children to build foundational knowledge.
- Kept inventory of toys, art supplies and [Type] well-organized and well-stocked to meet needs of children under care.
- Tutored and mentored school children to provide additional learning opportunities.
- Applied patience, expertise and many more techniques to maintain group discipline.
- Safely operated daycare van to collect and deliver children between specified locations.
Cashier
Wk International Multiservice llc
04.2021 - 01.2023
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Collected payments and provided accurate change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific products, answered questions and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures and customer services.
- Processed sales transactions to prevent long customer wait times.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Helped with purchases and signed customers up for rewards program.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Used suggestive selling techniques to promote add-on sales.
- Processed refunds for worn, damaged and broken merchandise.
- Verified customer age requirement for alcohol or tobacco purchases.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Discounted purchases by scanning and redeeming coupons.
Education
Specialist in School Psychology -
Universidad Dominicana O&M
Dominican Republic10.2019
High School Diploma -
Dominican Republics
06.2015
Skills
- Problem-Solving
- Customer Relations
- Team player
- Fluent english and Spanish
Certification
- Certified Tax preparer, JS Tax multiservices - 2023 - in the present
Timeline
Daycare Assistant
Luna day Care
01.2023 - 06.2023
Cashier
Wk International Multiservice llc
04.2021 - 01.2023
Specialist in School Psychology -
Universidad Dominicana O&M
High School Diploma -
Dominican Republics