Nayeli Quezada
Omaha,NE
Summary
Friendly and outgoing professional with experience in fast-paced retail and service environments. Skilled in active listening and effective problem resolution, contributing to customer satisfaction and team success. Eager to leverage these strengths to enhance operational efficiency.
Detail-oriented individual known for excellent time management and teamwork. Proven ability to engage customers and resolve inquiries effectively, driving repeat business and customer loyalty within retail and food service sectors.
Overview
4
4
years of professional experience
Work History
Barista
Cafe Monster Omaha
Omaha, NE
11.2025 - Current
- Prepared and served high-quality beverages, ensuring customer satisfaction.
- Operated espresso machines and brewing equipment efficiently.
- Maintained cleanliness and organization of workstations throughout shifts.
- Assisted in inventory management, tracking supplies and ordering as needed.
- Engaged with customers to provide exceptional service and product recommendations.
- Collaborated with team members to create a positive and productive environment.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Sales Associate
Target
Omaha, NE
05.2024 - 10.2025
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained organized sales floor, ensuring merchandise is well-displayed and stocked.
- Processed transactions accurately using point-of-sale systems, improving checkout efficiency.
- Collaborated with team members to achieve daily sales goals and maintain store performance.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Solved customer challenges by offering relevant products and services.
Checkout Associate
QuikTrip
Omaha, NE
09.2022 - 12.2023
- Operated cash register efficiently, processing transactions accurately and quickly.
- Assisted customers with product inquiries, ensuring a positive shopping experience.
- Maintained cleanliness and organization of checkout area to enhance customer satisfaction.
- Trained new associates on checkout procedures and customer service standards.
- Managed inventory levels at checkout by restocking merchandise as needed.
- Resolved customer complaints effectively, fostering loyalty and repeat business.
- Served as a knowledgeable resource for customers seeking information on store policies, promotions, or product offerings.
- Achieved high levels of accuracy in processing payments through diligent attention to detail.
- Assisted in reducing store theft by closely monitoring customer activity during the checkout process.
Server Assistant
Longhorn
Omaha, NE
05.2022 - 12.2022
- Assisted servers in delivering exceptional customer service and maintained a positive dining experience.
- Supported food preparation by ensuring timely restocking of supplies and cleanliness of dining areas.
- Collaborated with team members to enhance workflow efficiency during peak service hours.
- Monitored guest needs and resolved issues promptly to ensure satisfaction and retention.
- Trained new staff on operational procedures, contributing to a cohesive team environment.
- Assisted in organizing special events, enhancing guest experiences through attention to detail and coordination efforts.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
Education
High School Diploma -
Central High School
Omaha, NE05-2024
Skills
- Time management
- Friendly and outgoing
- Strong attention to detail
- Team player
- Problem-solving
- Active listener
- Excellent memory
- Professional demeanor
Accomplishments
- Promoted to Shift Lea
- Redesigned coffee menu for improved readability.
- Served individually made coffee drinks to over 120 customers daily.
- Memorized ingredients and recipes for 45 specialty drinks.
- Resolved product issue through consumer testing.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Barista
Cafe Monster Omaha
11.2025 - Current
Sales Associate
Target
05.2024 - 10.2025
Checkout Associate
QuikTrip
09.2022 - 12.2023
Server Assistant
Longhorn
05.2022 - 12.2022
High School Diploma -
Central High School