Nayeli Sanchez
Perdue Brandon Fielder Collins & Mott
HOUSTON,TX
2
Languages
5
years of professional experience
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. I'm Responsible and motivated student that offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Work History
Skilled
1 Year 3 Months- Demonstrated self-motivation by consistently meeting deadlines in various projects.
- Worked effectively in fast-paced environments.
- Worked independently on projects while also collaborating effectively with team members.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Paid attention to detail while completing assignments.
- Trained new staff on best practices in customer engagement and communication techniques.
- Handled high-pressure situations calmly and professionally, consistently maintaining composure when faced with challenging scenarios or demanding callers.
- taking care of payment from taxpayers coming into building and documenting the payment towards the right account.
- Setting up payment plans and scheduling for a great date the taxpayers are able to come in and make their payment
- Having in house meeting with taxpayers to help them understand more on what is being taxed and options I'm able to provide
Caller Representative
1 Year 10 Months- Managed inbound and outbound calls to ensure efficient client communication.
- Managed client inquiries efficiently, ensuring prompt and accurate information dissemination.
- Conducted follow-ups on Accounts, maintaining organized records for seamless workflow management.
- Handled high call volumes calmly under pressure, demonstrating excellent time-management skills and prioritization abilities.
- Navigated multiple computer systems efficiently while maintaining accurate records of call details and customer interactions.
- Actively listened to customers'' needs, tailoring responses accordingly to ensure their concerns were thoroughly addressed.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Educated customers about billing, payment processing and support policies and procedures.
Case Management Assistant
5 Months- Assisted case managers in coordinating client services and support needs.
- Prioritized calls, messages and email to smoothly manage case-related
- Managed intake and maintenance of patients' medical records.
- Handled support tasks such as office supplies and meeting schedules to support senior case managers with workloads.
• Safeguarded patient privacy with strict adherence to HIPAA protocols.
• Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
• Answered questions and responded to inquiries to deliver high level of service to patients.
• Maintained accurate records and documented client data in company databases.
Education and Training
Education
High School Diploma
Skills
Customer service
Document management
Client support
Microsoft word
outlook
excel
• Document management • Critical thinking• Quality improvements.• Problem resolution• Financial transactions• Customer service• Customer engagement• Cross-functional teamwork• Staff onboarding • Microsoft Office• Data management• Organization• Call management• Relationship management
Bilingual Spanish
Basic math
Relationship building
Friendly
positive attitude
Calm under pressure
Customer engagement
Issue resolution
Languages
Spanish
Professional Working
English
Full Professional
Timeline
Skilled
Perdue Brandon Fielder Collins & Mott
05.2025 - CurrentRead More
Caller Representative
Perdue Brandon Fielder Collins & Mott
10.2024 - CurrentRead More
Case Management Assistant
Discovery Services of Texas
10.2021 - 03.2022Read More
Heights High School
High School Diploma
Read More