Nayelie Escudero Fernández
San Juan
Summary
Service- and sales-oriented professional with experience in customer service, business development, and animal care. Skilled in building strong client relationships, identifying customer needs, and delivering personalized solutions that enhance satisfaction and loyalty. Proven ability to generate leads, develop sales territories, and consistently achieve business objectives. Knowledgeable in pet grooming and animal welfare, including animal behavior, hygiene, breed-specific grooming techniques, and recognition of health concerns. Recognized for adaptability, strong communication skills, productivity, and a commitment to providing exceptional service and compassionate animal care.
Overview
2
2
years of professional experience
Work History
Grommer
CEM College
San Juan
03.2025 - 10.2026
- Groomed various dog breeds using clippers and scissors to achieve desired styles.
- Bathed pets with appropriate shampoos and conditioners for cleanliness and comfort.
- Maintained grooming tools and equipment to ensure safety and efficiency during procedures.
- Communicated with pet owners about grooming services and pet care recommendations.
- Handled pets gently, ensuring their comfort during grooming sessions to reduce anxiety.
- Monitored pets for signs of health issues while performing grooming tasks for safety.
- Assisted in scheduling appointments to optimize workflow and customer satisfaction levels.
- Organized appointments so that multiple pets could be serviced efficiently without compromising quality of service provided.
- Utilized scissors, clippers, brushes, combs and other tools properly during grooming sessions.
- Groomed dogs and cats by utilizing blades, de-shedding tools, and shears.
- Communicated with customers regarding their pet's needs and recommended additional services or products.
- Bathed and groomed dogs of various breeds and sizes according to customer instructions.
- Evaluated animals before releasing them back to owners; discussed any issues that arose during the session with owner if needed.
- Consulted with owners and made recommendations on individual grooming needs of pets.
- Cleaned and disinfected kennels and common areas to reduce spread of illness from infected animals.
- Adhered strictly to all local laws pertaining to animal care and handling while providing services.
- Ensured that all equipment used was cleaned after each use according to company standards.
- Promoted grooming services, packages and products to customers to increase store sales.
- Trained new staff members on proper grooming techniques, safety protocols, client relations.
- Provided assistance with bathing when necessary due to size or temperament of animal being groomed.
- Bathed a large number of animals during each shift.
- Reviewed pet records from daily visits and appointments, entering important data into system.
- Followed precise feeding instructions and schedules for animals under care.
- Prepared food to meet needs of animals under care with appropriate meals.
- Taught animals sit, stay and other basic commands.
- Provided grooming services for various breeds to ensure cleanliness and health.
- Maintained grooming tools and equipment for optimal performance and hygiene.
- Organized work area to promote efficiency and a clean environment.
- Collaborated with veterinary staff to address any health concerns noted during grooming.
- Demonstrated breed-specific grooming styles to enhance client satisfaction and pet appearance.
Vendedora
Extractos
Bayamon
04.2026 - 05.2026
- Assisted customers in selecting products and providing product knowledge.
- Addressed customer inquiries and resolved issues promptly.
- Resolved customer complaints promptly and efficiently.
- Educated customers on products and services, enhancing their purchasing experience.
- Provided personalized service to build relationships with customers.
- Cultivated key customer relationships, contributing to increased sales.
- Collaborated with team members to achieve sales targets.
- Formulated and executed strategies to consistently meet sales quotas.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Negotiated deals and handled complaints or objections.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Performed regular follow-ups with clients to ensure satisfaction with purchases.
- Maintained current store, product, and promotional knowledge to drive consistent sales.
- Monitored inventory levels and restocked shelves.
- Produced sales documents, finalized deals and filed records.
- Reduced process lags by training employees on best practices and protocols.
- Conducted market research to identify selling possibilities and evaluate customer needs.
Cuidadora de niños
Martha Care
Bayamon
01.2026 - 04.2026
- Planned engaging educational activities to promote learning and development.
- Supervised children's daily activities and ensured a safe environment.
- Communicated effectively with parents regarding children's progress and needs.
- Communicated daily with parents or guardians to update on children's activities, behaviors, and needs, fostering strong relationships.
- Assisted children with personal hygiene routines and meal times, promoting health and self-care habits.
- Developed individualized care plans based on children's unique needs.
- Collaborated with team members to create a supportive childcare atmosphere.
- Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
- Guided children through engaging and productive activities to foster a fun learning environment.
- Organized age-appropriate activities such as games, arts and crafts and outdoor play.
- Instructed children on good sanitary habits when washing hands, using the bathroom or eating.
- Read books aloud to small groups or individual children.
- Applied positive reinforcement and behavior modeling to instill discipline, enhancing children's social skills and emotional development.
- Secured indoor and outdoor premises to protect children.
- Collaborated with teachers on special projects such as holiday parties or end-of-year events.
- Supported children with special needs, adapting activities to meet diverse requirements.
- Maintained a clean and organized play area.
- Observed and monitored children's play activities.
Asistente Auxiliar Docente
Coderi
San Juan
10.2024 - 01.2025
- Assisted teachers in implementing individualized education plans.
- Provided one-on-one and group support for students with special needs.
- Supported students with personalized accommodations, extra assistance, and educational assessments.
- Offered students personalized educational, behavioral, and emotional support.
- Facilitated communication between students and educational staff.
- Collaborated with parents to discuss student progress, enhancing support strategies tailored to individual needs.
- Monitored student behavior, providing positive reinforcement to foster a supportive classroom environment.
- Maintained a safe and inclusive learning environment for all students.
- Assisted in creating a safe learning environment by implementing safety protocols as well as crisis prevention techniques.
- Maintained focused, inclusive, and supportive learning environments.
- Documented observations of student interactions and behaviors regularly.
- Implemented behavior management strategies, promoting improved learning outcomes for students with disabilities.
- Adapted instruction methods and materials to meet the individualized needs of students.
- Prepared visual aids, equipment, and classroom displays to foster learning.
- Attended meetings with teachers, administrators, parents, and other professionals to discuss student's progress.
- Met with parents about student needs to garner additional support.
- Evaluated student needs to provide helpful resources and support.
- Communicated affirmatively and promoted positive attitudes with every student.
- Instructed small groups of students in alphabet, shapes and color recognition.
- Helped students learn to persevere with challenging tasks and build resilience for later educational efforts.
- Supported students with diverse needs in classroom activities.
- Maintained confidentiality of all information related to the student's educational records.
Education
Certificación De Pet Grooming -
CEM COLLEGE
San Juan06-2025
Diploma de cuarto año -
Escuela Superior Dr. Agustín Stahl
Bayamon07-2023
Skills
- Cosmetic sales presentation
- Sales strategy
- Client relationship management
- CRM
- Lead generation
- Client prospecting
- Sales adaptability
- Time management
- Sales campaigns
- In-store promotions
- Customer care
- Customer service
- Client engagement
- Customer rapport building
- Relationship building
- Effective communication
- Team collaboration
- Conflict resolution
- Problem solving
- Customer empathy
- Follow-up
- Negotiation
- Loyalty program management
- Pricing strategy
- Sales campaigns
- Pricing strategy
- Pet grooming
Languages
Spanish
Full Professional
English
Limited
Affiliations
- Voluntariados
- Cuidado y Asistencia para animales vulnerables
- Coordinadora de logistica estudiantil
- Miembro del consejo estudiantil
Timeline
Vendedora
Extractos
04.2026 - 05.2026
Cuidadora de niños
Martha Care
01.2026 - 04.2026
Grommer
CEM College
03.2025 - 10.2026
Asistente Auxiliar Docente
Coderi
10.2024 - 01.2025
Certificación De Pet Grooming -
CEM COLLEGE
Diploma de cuarto año -
Escuela Superior Dr. Agustín Stahl