Nayelis Fernandez
Miami Gardens,United States
Summary
Detail-oriented professional with 4+ years of experience, known for precision and compliance with regulations. Skilled in providing administrative support and resolving conflicts, enhancing team efficiency, and improving customer satisfaction. Eager to leverage expertise in a new role, driving improvements in accuracy and operational integrity. Utilizes organizational and communication skills to support executive teams and manage multiple priorities—strong understanding of problem-solving and adaptability to new challenges.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Administrative Coordinator
Headquarter Toyota
05.2023 - 08.2025
- Process title applications, ensuring compliance with regulations and accuracy in records.
- Organize and maintain filing systems for efficient tracking of titles and registrations.
- Provide excellent customer service by resolving inquiries and issues promptly.
- Manage out-of-state vehicle title procedures, ensuring adherence to local laws.
- Coordinate with vendors to obtain necessary documentation for title processing.
- Implemented streamlined processes for title and registration applications, achieving measurable improvements in processing time and accuracy.
- Conducted thorough audits of title transactions, ensuring compliance with state regulations and enhancing overall operational integrity.
- Provided exceptional customer service, resolving inquiries promptly and fostering strong relationships with clients to boost satisfaction.
Receptionist
Headquarter Toyota
01.2021 - 01.2023
- Manage calls and greet customers, ensuring efficient service and satisfaction.
- Coordinate with departments to achieve strategic goals and seamless operations.
- Process transactions accurately, maintaining detailed records and confidentiality.
- Verify insurance and financing, ensuring compliance and customer trust.
- Compile cash reports, addressing discrepancies to maintain financial integrity.
- Delivered exceptional customer service by addressing inquiries and resolving issues, resulting in enhanced customer satisfaction and loyalty.
- Streamlined transaction processes by implementing efficient cash handling procedures, leading to reduced errors and improved financial accuracy.
- Coordinated with sales and finance teams to ensure seamless operations, fostering effective communication and contributing to overall dealership success.
Education
Sonogram imaging - Medical Technology
Broward Community College
Pembroke Pines, FL08.2024
Two years of Phlebotomy Academy -
City Of Hialeah Educational Academy
Hialeah, FL01.2024
Skills
- Document verification Experienced
- Title processing Experienced
- Accuracy Experienced
- Precision Experienced
- Adaptability Experienced
- Flexibility Experienced
- Admin support Experienced
- Conflict resolution Experienced
- Compliance Experienced
- Microsoft Windows Experienced
- Quickbooks Skillful
- CPR, AED, First AID Certified Beginner
- Data entry
- Time management
- File organization
- Attention to detail
Certification
- First Aid/CPR Certified
Languages
English Native
Spanish Highly proficient
Timeline
Administrative Coordinator
Headquarter Toyota
05.2023 - 08.2025
Receptionist
Headquarter Toyota
01.2021 - 01.2023
Sonogram imaging - Medical Technology
Broward Community College
Two years of Phlebotomy Academy -
City Of Hialeah Educational Academy