Kayla Vital
Miami Gardens
Summary
Dynamic Customer Service Representative with a proven track record at Headquarter Toyota, excelling in complaint resolution and decision-making. Enhanced team efficiency through effective training and proactive issue resolution, while maintaining meticulous records in Microsoft Excel. Committed to delivering exceptional service and fostering positive customer relationships in a fast-paced environment.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Headquarter Toyota
01.2022 - Current
- Responded to customer requests for products, services, and company information.
- Educated customers about billing, payment processing and support policies and procedures.
- Implemented and developed customer service training processes.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Trained staff on operating procedures and company services.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
- Trained new personnel regarding company operations, policies and services.
- Responded proactively and positively to rapid change.
Education
Associate of Arts - Criminal Justice
Miami Dade College
Miami, FL12-2025
Skills
- Complaint resolution
- Decision-making
- Data entry
- Positive and professional
- Customer service
- Refund management
- Inbound and outbound calling
- Microsoft Excel
- Filing
- Money handling
- Multitasking and organization
- Task prioritization
- Adaptability and flexibility
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative
Headquarter Toyota
01.2022 - Current
Associate of Arts - Criminal Justice
Miami Dade College
Similar Profiles
Jorge HernandezJorge Hernandez
Automotive Technician at Headquarter ToyotaAutomotive Technician at Headquarter Toyota
Nathalia AragonNathalia Aragon
Human Resources Clerk at Headquarter ToyotaHuman Resources Clerk at Headquarter Toyota
Javier CalungaJavier Calunga
Sales Manager at Lipton ToyotaSales Manager at Lipton Toyota
Nylah KaleNylah Kale
Store Associate at Summer Youth Employment ProgramStore Associate at Summer Youth Employment Program
Osmel SuarezOsmel Suarez
Clinic Office Manager at La Colonia Medical CenterClinic Office Manager at La Colonia Medical Center