Nayelli Melendez
Pearland,TX
Summary
Dedicated worker focused on customer satisfaction and providing high-quality service. Determined to exceed expectations and take on higher responsibilities.
Overview
6
6
years of professional experience
Work History
Relationship Banker
Bank of America
Houston, Texas
08.2022 - 07.2025
- Identified customer needs through conversations and offered appropriate banking products to meet their requirements.
- Collaborated with team members to develop innovative solutions for meeting customer needs while maintaining profitability goals.
- Utilized banking software to process transactions efficiently.
- Educated clients on digital banking options and self-service tools available.
- Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
- Cultivated strong client relationships through regular communication and personalized service.
- Implement cross-selling products and referrals to internal partners while working the teller line.
- Collaborated with team members to enhance customer experience.
- Resolved customer issues with professionalism and empathy.
Sales Associate / Visual Merchandiser
Macy's
Houston, Texas
09.2021 - 07.2022
- Achieved monthly sales goals by promoting product benefits, and enrolling new clients into the store credit and rewards programs.
- Increased sales by offering advice on purchases, and promoting additional products.
- Supported customer service by providing informational resources regarding promotions and sales.
- Walk the sales floor to help assist customers with any questions or needs.
- Efficiently met timelines on merchandising and visuals.
- Processed transactions efficiently at point-of-sale systems, ensuring accuracy and speed.
- Collaborated with team members to achieve store goals and maintain operational flow.
- Greeted customers and provided exceptional customer service.
Sales Associate
Five Below
Houston, Texas
11.2019 - 09.2021
- Processed transactions efficiently at point-of-sale systems, ensuring accuracy and speed.
- Handled customer complaints in a professional manner.
- Greeted customers and provided exceptional customer service.
- Worked with fellow sales team members to achieve group targets.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Education
Associate of Science -
San Jacinto College
Pasadena, TX06-2025
High School Diploma -
J. Frank Dobie High School
Houston, TX06-2020
Bachelor of Science -
San Jacinto College
Pasadena, TXSkills
- Adaptability in fast-paced environments
- Self-motivated
- Interpersonal skills
- Team collaborator
- Fast learner
- Customer service
Timeline
Relationship Banker
Bank of America
08.2022 - 07.2025
Sales Associate / Visual Merchandiser
Macy's
09.2021 - 07.2022
Sales Associate
Five Below
11.2019 - 09.2021
Associate of Science -
San Jacinto College
High School Diploma -
J. Frank Dobie High School
Bachelor of Science -
San Jacinto College
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