Nayelly Sanchez Rodriguez
San Jose,CA
Summary
Detail-oriented and people-focused professional with experience in administrative support and customer service within a public school district. Skilled in communication, organization, and handling sensitive information. Passionate about supporting employees, improving processes, and contributing to a positive workplace culture. Bilingual in English and Spanish.
Overview
11
11
years of professional experience
Work History
Human Resources - Program Analyst
San Jose Unified School District
06.2023 - Current
- Support employee relations by responding to staff inquiries with professionally and confidentially
- Maintain and manage sensitive records with accuracy and compliance
- Coordinate communication between departments to improve workflow
- Provide front-line administrative support in a high-volume office environment
- Assist with HR-related administrative functions such as document management and data entry
- Apply conflict resolution skills when addressing concerns
- Support onboarding-related coordination and communication
- Promote a positive and supportive work environment
- Completed Leadership Academy - March 2026
Office Specialist
San Jose Unified School District
07.2022 - 07.2023
- Check-in Personal/Parents to meeting and any inquires
- Direct each call to the appropriate department
- File the Parent Concern forms on the system
- Helps parents with any Concerns and questions
- Provide excellent customer service / Resources
- Respond to emails
- Managed scheduling and communication for multiple departments, enhancing interdepartmental collaboration.
- Managed front office operations, ensuring smooth workflow and effective communication among staff and families.
Lead Student Nutrition
San Jose Unified School District
08.2021 - 06.2022
- Provide students with nutritious meal options throughout the day.
- Prepare, package, store, and distribute food in a safe, efficient, and friendly manner.
- Perform in a fast-paced environment, with excellent time management skills and is committed providing students the best options. Able to work well independently and within a team.
- Site: Lincoln High School
- Operated kitchen equipment safely and efficiently.
- Prepared nutritious meals in compliance with dietary guidelines.
- Collaborated with staff to streamline food service processes.
- Monitored inventory levels and reported shortages promptly.
Insurance Services Representative
Via Rapida Insurance Agency
06.2015 - 01.2017
- Welled organized with projects and deal tasks
- Build connections
- Manage payments and deal with a large amount of money
- Flexibility within the company
- Answer the phone and provide excellent customer services
- Respond to emails
- 06/15-01/17
- Managed customer inquiries and provided tailored insurance solutions to meet client needs.
Education
Associates Science - communication
De Anza College
Cupertino, CA05.2017
Bachelor - Communication, Professional, Public and Organizational Communication
California State University East Bay
Hayward, CA05-2022
High School -
Abraham Lincoln High School
San Jose, CA01-2012
Skills
- Excellent understanding of services, connections and responsibility
- Effective communication
- Teamwork
- Responsibility
- Creativity
- Leadership
- Extroversion
- People skills
- Problem-solving
- Reliability
- Organizational skills
- Effective communication
- Active listening
- Team collaboration
- Decision-making
- Adaptability and flexibility
Languages
Spanish
Professional Working
Timeline
Human Resources - Program Analyst
San Jose Unified School District
06.2023 - Current
Office Specialist
San Jose Unified School District
07.2022 - 07.2023
Lead Student Nutrition
San Jose Unified School District
08.2021 - 06.2022
Insurance Services Representative
Via Rapida Insurance Agency
06.2015 - 01.2017
Associates Science - communication
De Anza College
Bachelor - Communication, Professional, Public and Organizational Communication
California State University East Bay
High School -
Abraham Lincoln High School