NAYELY CORDOVA

Streamlined postal operations, utilizing organizational skills and attention to detail.

• Efficiently and kindly handled customer complaints and issues to increase satisfaction rates by 50%.
• Recognized for being a good team player and adapting well to changing situations.
• Reduced wait times at the service counter by effectively multitasking and prioritizing tasks based on urgency, while remaining attentive to ensuring high-quality service for all customers.
• Facilitated customers in filling out customs forms for international shipments, guiding them through complex requirements.
• Prepared reports to track mail volumes, fees, and other related data into computer systems

• Performed patient service duties by communicating directly with patients, answering questions, and assisting with concerns.
• Reduced patient stress levels through effective communication and active listening skills.
• Administered medications and performed basic patient assessments.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Made sure patients were safe by pointing out any discrepancies or concerns in test results to the clinicians, so potential health issues could be addressed quickly.
• Documented patient information and care activities in electronic health records.