Nayely Guzman
Austell,GA
Summary
Warm, dependable, and service-driven hospitality professional with strong experience in fast-paced dining environments. Recognized for delivering elevated guest experiences through attentive, personalized service and a calm, composed presence under pressure.
Brings refined communication skills, strong attention to detail, and a proactive approach that supports seamless service flow and team efficiency. A collaborative team player committed to upholding high service standards and creating memorable dining experiences that foster guest loyalty.
Overview
10
10
years of professional experience
Work History
Server
Novo Cucina
Dunwoody, GA
05.2025 - Current
- Anticipated guest needs by observing dining behavior and offering personalized recommendations. to enhance dining satisfaction.
- Delivered attentive, personalized service to elevate guest experience in upscale dining.
- Balanced multiple tables during peak service hours, ensuring timely and accurate order fulfillment.
- Maintained in-depth menu knowledge to guide guest selections effectively.
- Collaborated with kitchen and bar staff to ensure accurate and timely service.
Production Planner
Tie Down Engineering
Atlanta, GA
01.2020 - 02.2025
- Implemented process improvements that reduced lead times, enhancing throughput in production operations.
- Developed production schedules to optimize resource allocation and ensure on-time deliveries.
- Analyzed inventory levels to maintain sufficient stock for production needs and prevent shortages.
- Collaborated with cross-functional teams to enhance communication and streamline workflows.
Server
Pasta Bella
Austell, Georgia
05.2019 - 02.2020
- Greeted customers, answered questions, and recommended specials to enhance dining experience and drive sales.
- Demonstrated enthusiasm and in-depth knowledge of restaurant menu and products to enhance guest experience.
- Took and confirmed orders for accuracy, ensuring smooth kitchen operations.
- Coordinated with kitchen staff for timely food delivery, ensuring customer satisfaction.
Server
Casa Grande Bar and Grill
Austell, GA
10.2018 - 04.2019
- Delivered exceptional customer service, contributing to positive dining experiences and high customer satisfaction.
- Managed POS terminals to input orders, split bills, and calculate totals, ensuring accurate and efficient transactions.
- Executed opening and closing duties, setting up dining area and restocking supplies to maintain a welcoming atmosphere.
Server
Bay Breeze
GA
07.2017 - 11.2018
- Delivered friendly, efficient service in high-volume restaurant, improving guest satisfaction.
- Upsold menu features and specials, boosting guest engagement and driving sales.
- Executed accurate POS transactions for cash and card payments, ensuring smooth financial operations.
- Executed opening and closing duties, ensuring restaurant readiness for operations.
Hostess / Server
Mexico Lindo Bar & Grill
GA
03.2016 - 04.2017
- Welcomed guests and managed reservations and waitlists, ensuring timely service and enhancing overall customer satisfaction.
- Maintained organized guest flow during peak service periods, ensuring timely seating and service.
- Supported servers to facilitate quick table turnover, contributing to a smooth dining experience.
- Addressed guest concerns professionally, fostering positive experiences and encouraging repeat visits.
Education
Bachelor of Science - Nursing
Georgia State University
Atlanta, GA05-2027
Timeline
Server
Novo Cucina
05.2025 - Current
Production Planner
Tie Down Engineering
01.2020 - 02.2025
Server
Pasta Bella
05.2019 - 02.2020
Server
Casa Grande Bar and Grill
10.2018 - 04.2019
Server
Bay Breeze
07.2017 - 11.2018
Hostess / Server
Mexico Lindo Bar & Grill
03.2016 - 04.2017
Bachelor of Science - Nursing
Georgia State University