Nayetzli Olvera
Phoenix
Summary
Cosmetology license and laser technician license
Overview
15
15
years of professional experience
Work History
Member Loan Specialist
Credit Union West
Phoenix, AZ
11.2023 - 07.2025
- Assisted members in understanding loan products and application processes
- Evaluated loan applications for completeness and accuracy
- Provided exceptional customer service to enhance member satisfaction
- Collaborated with team members to streamline loan processing workflows
Manager on Duty Banker
JP Morgan Chase Bank NA
Tucson, Arizona
04.2010 - 04.2017
- Supervised daily operations to ensure compliance with bank policies and procedures.
- Trained and developed staff on customer service best practices and operational efficiency.
- Resolved customer inquiries promptly, enhancing overall client satisfaction.
- Monitored branch performance metrics to identify areas for improvement.
Education
Bachelor of Science - Business Accountancy
University of Phoenix
Tempe, AZ04.2023
Skills
Quick learner
Client consultation
Appointment scheduling
Hair styling techniques
Timeline
Member Loan Specialist
Credit Union West
11.2023 - 07.2025
Manager on Duty Banker
JP Morgan Chase Bank NA
04.2010 - 04.2017
Bachelor of Science - Business Accountancy
University of Phoenix