Jammie Carter
Coralville,IA
Summary
Hardworking and passionate job seeker with strong organizational skills. Eager to secure an entry-level customer support position and contribute to the team's success. Demonstrates strong analytical, communication, and teamwork skills. Proven ability to quickly adapt to new environments. Committed to continuous learning and growth. Brings a positive attitude and a thorough approach to team contributions. Experienced in handling numerous projects simultaneously while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. Exceptional communication and project management skills. Recognized for taking a proactive approach to identifying and addressing issues. Focuses on optimizing processes and supporting team objectives.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Personal Loan Specialist
OneMain Financial
2023.09 - Current
- Assist clients with financial planning, offering guidance on debt management and budgeting strategies.
- Performed risk analysis for each applicant, minimizing potential losses from defaulted loans.
- Maintained up-to-date knowledge of industry trends, ensuring accurate information was provided to clients.
- Ensured compliance with federal regulations and company policies throughout all stages of the loan process.
- Provided exceptional customer service, addressing client inquiries and concerns promptly and professionally.
- Negotiated favorable terms for clients, securing competitive interest rates and flexible repayment options whenever possible.
- Educated borrowers on available loan options, empowering them to make informed decisions about their financial future.
- Developed strong relationships with customers, fostering trust in our services and increasing repeat business.
- Processed loan applications and monitored progress from start to finish.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Analyzed potential risks and evaluated loan products to identify suitable options for customers.
- Approved loan applications based on customer creditworthiness and provided detailed financial advice.
Caregiver
CornerStone caregiving
2022.08 - Current
- I provide necessary care to clients that I work with per their care plan
- I use documentation to communicate with co-workers and family as far as any changes during my shift.
customer service representative/ Insurance Agent
Geico
2016.01 - 2021.07
- My main job was to assist policy holders with changes to their insurance policy
- My position also included guidance with understanding the overall contract and giving suggestions as far as their insurance coverage went
- I also worked in the retention department where I was able to save customers by finding additional savings and coverage adjustments to help keep them with the company
- I also assisted returning customers in the same way to convince them to restart their policy with the company.
First assistant manager
Mcdonalds
2009.01 - 2016.01
- Aside from providing customer service to customers, my position included hiring, scheduling, inventory, and handling customer complaints
- I also managed the safe during my shifts
- As a shift manager it was my job to make sure that anyone working on the team that day was in position and ready to provide the best service to our customers
- I assisted in training employees making sure they understood everything necessary to do their job.
Education
High School Graduate -
Iowa City High School
01.2008
Skills
- Customer oriented
- Team player
- Quick learner
- Good communicator
- Works well under pressure
- Always looking for opportunities to learn and improve
Certification
I hold a producer license for credit insurance
Timeline
Personal Loan Specialist
OneMain Financial
2023.09 - Current
Caregiver
CornerStone caregiving
2022.08 - Current
customer service representative/ Insurance Agent
Geico
2016.01 - 2021.07
First assistant manager
Mcdonalds
2009.01 - 2016.01
High School Graduate -
Iowa City High School
I hold a producer license for credit insurance
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