Yazmin Juarez
Dallas
Summary
Motivated professional with strong communication and member service skills, seeking to enhance client satisfaction and business success. Experienced in customer service, maintenance scheduling, and documentation, with a proven track record of efficiency recognized by peers. Bilingual and dedicated to delivering quality service, with expertise in collections and teller roles, ensuring accurate cash transactions and effective customer inquiries. Demonstrated ability to improve operational efficiency and customer satisfaction through effective problem-solving and interpersonal skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Personal Loan Specialist
OneMain Financial
Dallas
11.2024 - Current
- Assisted customers in understanding loan options and application processes.
- Evaluated loan applications for compliance with company policies and regulations.
- Provided exceptional customer service to ensure client satisfaction and trust.
- Educated clients on financial products to enhance their lending experience.
- Addressed customer inquiries promptly to resolve issues effectively.
- Facilitated communication between clients and underwriters for timely approvals.
- Resolved customer inquiries related to account balances, payment history and other issues in an efficient manner.
- Provided guidance to customers regarding the terms and conditions of their loans.
- Prepared loan documents for accuracy prior to closing process.
- Assisted customers in the selection of personal loan products that best fit their financial needs.
- Conducted credit analysis and approved or denied loan applications based on credit history, income, and other criteria.
- Analyzed customer's financial data to determine repayment ability and affordability.
- Verified accuracy of all documents before submitting them for approval.
- Performed verification of customer's employment status, income level, debt-to-income ratio, and other factors to ensure compliance with regulatory standards.
- Processed payments from delinquent accounts according to established procedures while adhering to federal and state collection guidelines.
- Reviewed existing client portfolios regularly to identify potential refinancing opportunities.
- Advised borrowers on strategies for improving their credit score or reducing debt load prior to applying for a new loan.
- Managed accounts to ensure timely collection of outstanding payments.
- Communicated with customers to resolve payment disputes effectively.
- Documented collection activities in the customer relationship management system.
- Negotiated payment plans tailored to individual customer needs.
Server/ Host/ Bartender
La Hacienda
Eastland
10.2022 - 06.2024
- Provided excellent customer service by anticipating needs and responding promptly to requests.
- Assisted with training of new staff members.
- Described ingredients and cooking methods to explain preparation of various food items.
- Answered telephones to take reservations or to-go orders.
- Delivered customer checks and securely processed credit card or cash payments.
- Used focus and memorization skills to keep track of tables and remember orders.
- Resolved customer complaints and inquiries in a timely manner.
- Monitored food and beverage levels to satisfy customer needs.
- Memorized frequent customer preferences to build relationships and loyalty.
- Used good communication skills to reduce guest dissatisfaction.
- Processed payments and completed register transactions accurately.
- Demonstrated ability to interact with customers in a friendly and professional manner.
- Prioritized multiple tasks in dynamic environment and stayed calm and composed.
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
- Utilized teamwork skills to collaborate effectively with kitchen staff during busy periods.
Customer Service Dispatcher
Last Quote Heating & Air
Ranger
01.2021 - 02.2024
- Managed the dispatch of field personnel to various locations in an organized and timely manner.
- Utilized GPS technology to accurately track technician locations while they were on-site at customers' homes or businesses.
- Identified areas where additional training was needed for dispatchers; implemented strategies for improvement.
- Established positive working relationships with other departments within the organization to ensure seamless coordination between teams.
- Maintained files of work and services performed.
- Advised personnel of traffic delays due to construction areas and accidents.
- Dispatched workers and crews to assigned locations.
- Developed effective time management skills while managing multiple tasks simultaneously, including dispatching technicians and tracking their progress in the field.
- Developed strong communication skills while interacting with customers over the phone, providing technical support and answering inquiries.
- Provided excellent customer service by responding promptly to all incoming calls and emails, ensuring customer satisfaction.
- Successfully dispatched technicians to customer service calls in a timely manner, utilizing scheduling and routing software.
- Developed and maintained relationships with clients, vendors, and other stakeholders to facilitate successful operations.
- Scheduled and facilitated required repairs to restore service and schedules.
Financial Service Representative
Neighborhood Credit Union
US
08.2016 - 02.2020
- Persuaded or influenced guest purchase by enticing with higher margin items and add-ons.
- Wrote patrons' food orders on order slips or entered orders into computers for transmittal to kitchen staff.
- Set up linens, dishes, and silverware to prepare tables for customers.
- Filled condiment, salt, and pepper, and napkin containers.
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests.
- Greeted and accommodated guests, building positive experience from first interaction.
- Checked patron identification to verify minimum age requirements for consumption of alcoholic beverages.
- Prepared hot, cold and mixed drinks for patrons and chilled bottles of wine.
Personal Banker
First National Bank
US
01.2013 - 08.2016
- Duties include, but not limited to, conducting teller transactions such as deposits, withdrawals, credit card advances, loan payments, US Savings Bonds redemptions, and check holds in accordance with Reg CC compliance.
- Opens/closes teller terminal daily, accounts for cash assigned, received, disbursed.
- Accurately balances to teller terminal close report and remits daily work to supervisor for disposition.
- Assists with operational duties such as ordering cash, supplying cash as needed, and removing cash to vault to reduce drawer limits when appropriate and assists in balancing vault daily.
- Actively markets and cross-sells current and new products and services of the credit union and educates members on the features and benefits of new, as well as, existing services.
- Follows all policies and procedures regulated by the credit union, including guidelines for preventing fraud and robbery, as well as governmental policies and procedures.
- Performs such other functions that might be needed from time to time, and assists others to complete tasks and work assignments.
- Under immediate direction, provides exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment.
- Accountable for the personal achievement of monthly new account production as assigned by upper management.
- Process deposits and pay out funds in accordance with bank procedures, to record all transactions accurately and balance each day's operations.
- Conduct Teller transactions, buy & sell cash from Feds, prepare money orders, cashier's checks, bank-to-bank wires, savings bonds, travelers' checks and certificates of deposit.
- Process western union wires and cash advances.
- Cross-sell bank services and products.
Education
High School Diploma -
Justin F Kimball
Dallas, TX05-2013
Skills
- Teamwork/Player
- Referrals/Sales
- Customer Care
- Flexible
- Multitasking
- People Oriented
- Customer Service
- Loan evaluation
- Document preparation
- Sales strategy
- Collections experience
- Loan modification
- Loan servicing
- Loan processing
Certification
- Food Handler
- TABC
- Texas Notary
Timeline
Personal Loan Specialist
OneMain Financial
11.2024 - Current
Server/ Host/ Bartender
La Hacienda
10.2022 - 06.2024
Customer Service Dispatcher
Last Quote Heating & Air
01.2021 - 02.2024
Financial Service Representative
Neighborhood Credit Union
08.2016 - 02.2020
Personal Banker
First National Bank
01.2013 - 08.2016
High School Diploma -
Justin F Kimball