Nayhara Sanchez
Hialeah,FL
Summary
Dynamic hospitality professional with extensive experience at Publix and Hilton Double Tree, specializing in guest relations and customer service management. Recognized for training team members and driving operational efficiency, resulting in improved service delivery. Bilingual in English and Spanish, facilitating effective communication in diverse environments. Committed to continuous improvement and enhancing guest experiences.
Overview
3
3
years of professional experience
Work History
Cashier
Publix
North Miami Beach, FL
09.2024 - Current
- Stocked shelves with merchandise when needed.
- Greeted customers and answered any questions they had about the store's products and services.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Operated cash register or POS system to receive payment by cash, check and credit card.
Front Desk Host
Wave Hotel
Orlando, FL
11.2023 - 08.2024
- Performed administrative tasks such as filing paperwork, entering data into systems, and updating records.
- Resolved customer complaints in an appropriate manner while maintaining a professional attitude.
- Answered inquiries from guests regarding directions, local attractions, restaurants.
- Participated in team meetings or trainings as requested by management personnel.
- Greeted guests upon arrival and provided exceptional customer service.
- Collaborated with other departments within the hotel organization to provide excellent guest service experiences.
- Managed reservations by answering phone calls and emails in a timely manner.
- Processed guest requests for wake up calls, special room requests, extra towels, pillows, linens. promptly and courteously.
- Assisted customers with check-ins and check-outs, including taking payments, issuing receipts, and providing information about hotel amenities.
- Input and confirmed reservations for guests.
- Computed bills, collected payments and made change for guests.
- Arranged tours, taxis or restaurant reservations for customers.
Barista
Hilton Double Tree
Orlando, FL
05.2022 - 06.2023
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Operated cash registers to process customer payments.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Maintained calm demeanor during high-volume periods and special events.
- Monitored inventory levels of supplies and restocked when necessary.
Banquet Server
Embassy Suites
Orlando, FL
05.2022 - 12.2022
- Assisted in the setup and breakdown of banquet tables, chairs, linens, and other equipment.
- Greeted guests upon arrival and provided assistance throughout the event.
- Set up stations for serving meals according to established guidelines.
- Maintained cleanliness of work area throughout shift including tables, chairs and floors.
- Cleared away used plates and utensils following end of meal service.
- Answered questions regarding menu items and assisted guests in making selections.
Education
High School Diploma -
Cypress Creek High School
Orlando, FL05-2022
Skills
- Guest relations
- Basic accounting
- Customer service management
- Fluent in English and Spanish
- Multitasking
- Continuous improvement
- Attention to detail
- Effective communication
- Professionalism
- Hospitality services
- Team collaboration
- Active listening
- Computer skills
- Adaptability and flexibility
Timeline
Cashier
Publix
09.2024 - Current
Front Desk Host
Wave Hotel
11.2023 - 08.2024
Barista
Hilton Double Tree
05.2022 - 06.2023
Banquet Server
Embassy Suites
05.2022 - 12.2022
High School Diploma -
Cypress Creek High School